Position Announcement
         On-Call Program Coordinator
       ROOTS Volunteer Manager

POSITION SUMMARY:  The ROOTS Young Adult Shelter in the U-District is seeking staff available for on-call Program Coordinator shifts from 7pm to 11pm. This is a paid position ($15.50 hour). We prefer candidates already working in the youth services field who can respond to same-evening phone calls. These shifts could be any day of the week from 7:00pm – 11:00am.

  • Responsibility: The Program Coordinator is responsible for helping coordinate (as determined by the Volunteer Manager) support activities for the ROOTS Young Adult Shelter Program. This includes volunteer coordination, documentation to satisfy grant requirements, and overall program support to ensure smooth operations in all facets of the program in accordance with agency policies and procedures, as well as relevant federal, state and local standards, guidelines and regulations. Specific responsibilities include:
  • On-site supervision during evening hours of operation (typically from 7:00pm until 11:00 pm).
  • Support in volunteer training, appreciation, and supervision.
  • Build good rapport with shelter guests, respond to conflicts and concerns fairly and with respect for those served.
  • Documentation of guest and volunteer data.
  • Authority: When providing on-site supervision, the Program Coordinator has authority to make operational decisions, including directing support staff and volunteers, for successful performance of the ROOTS Program in achieving the ROOTS Vision and Mission.
  • Accountability: The Program Coordinator is accountable to and is supervised by the Volunteer Manager.


ROOTS provides shelter and other essential services to homeless young adults. We build community, advocate for social justice, and foster dignity among low-income people.

ROOTS currently operates two direct services programs: the Friday Feast meal program, recognized by Seattle’s homeless newspaper Real Change as “the best of all soup kitchens,” serving over 8000 meals per year, and the ROOTS Young Adult Shelter, the largest emergency shelter in Seattle specifically serving homeless persons between the ages of 18 to 25, 365 days a year. Its mission is to offer critical emergency services in an atmosphere of welcoming hospitality. The shelter employs a small paid staff, with a heavy reliance on volunteers.


  • Demonstrate understanding of and dedication to ROOTS vision and mission.
  • Adhere to ROOTS Policies and Procedures, able to promote ROOTS organizational values.
  • Perform duties as workload necessitates while demonstrating flexible and efficient time management and ability to prioritize work load.
  • Maintain a positive and respectful attitude and strive to create a compassionate but disciplined environment in the shelter.
  • Communicate proactively with the Program Coordinators, Volunteer Manager, Director of Operations, Executive Director, shelter staff and volunteers, service partners, and organizational allies.


  • Ensure adequate supervisory staff is available for shelter operation during the evening hours, typically from 7:00pm until 11:00pm.
  • Be on call for crisis response on the evenings worked until the following morning.
  • Work with ROOTS staff and volunteers, as well as church staff, in maintaining the shelter facility, assisting with acquisition and inventory of shelter supplies, and logging in-kind donations.
  • Be familiar with shelter policies and practices and written records required by ROOTS and its contracting partners.
  • Maintain knowledge about the external environment as it relates to collaborative record keeping, documentation, and recognition of services for homeless youth and young adults.
  • Participate in regular meetings with the program staff and volunteers.
  • Other duties as assigned by the Volunteer Manager and Executive Director.


  • Attend The Ropes training, Conflict De-escalation and ROOTS volunteer orientation
  • Complete application and background check
  • Must be 18 years old or older.


  • Must demonstrate ability to work effectively in a volunteer-driven, harm reduction oriented service organization.
  • Must have highly developed communication skills: ability to communicate the written and spoken word clearly and effectively; ability to communicate to a wide variety of people with ease.
  • Good organizational skills: well-disciplined, reliable, self-starter, able to work under pressure of many priorities and deadlines.
  • Good interpersonal skills; demonstrated ability to communicate with and appreciate staff and volunteers.
  • Solid understanding of issues related to poverty and homelessness.
  • Minimum of two years experience in service provision to youth or young adults, preference given to candidates with demonstrated skill among those impacted by homelessness and oppression.

This is an on-call hourly position, called in as needs arise at shelter. Hourly wage starts at $15.50.

Open until filled

Send cover letter and resume to:

Chelsea Stevenson, ROOTS Volunteer Manager
ROOTS Young Adult Shelter
1415 NE 43rd Street, Seattle, WA 98105
or e-mail to: chelsea@rootsinfo.org

ROOTS is an equal opportunity employer.  LQBTQ, persons of color, and bilingual candidates are encouraged to apply


ROOTS is seeking 2 Americorps members for the 9/1/2015-7/15/2016 service term.  For full information and to apply, please go to the AmeriCorps site here.


WSC, Roots Young Adult Shelter, Resource Coord.
ROOTS provides shelter and other essential services to homeless young adults. We build community, advocate for social justice, and foster dignity among low-income people. The ROOTS Young Adult Shelter is open daily 9pm-8am, providing safe emergency overnight shelter to homeless young adults ages 18-25. ROOTS provides a hot dinner and breakfast, personal hygiene access (including laundry, showers, clean clothing, and hygiene items), on-site case management, and referrals to other services. ROOTS is the largest overnight shelter in Seattle specifically addressing the needs of homeless young adults, and maintains a unique structure and supportive community of staff, volunteers, and guests (clients) who work together to create a welcoming, collaborative environment. This position is contingent on funding. The AmeriCorps member will assist with evening shelter responsibilities, including completing intake interviews with guests, supporting the Program Coordinator by enforcing rules and providing guidance to volunteers, interacting with guests and offering information and referrals to other service programs, and helping ensure that shelter runs smoothly. They will work with our Guest Leadership Program to support the team and individuals as they work to improve their life skills, education and employment opportunities. The member will assist with soliciting in-kind donations, help coordinate the kitchen, and support Friday Feast, our all-ages meal program which serves 100-150 individuals each week. To assist the Friday Feast Coordinator, the member will support the volunteers who prepare, serve and clean-up, as well as interacting with patrons. The member will also be active in outreach and advocacy efforts, such as recruitment, fairs and other events, and in strengthening partnerships with other agencies and alliances, such as the University District Service Provider Alliance (UDSPA), Seattle King County Coalition on Homelessness (SKCCH), colleges and community groups.
Member Duties : • Recruit, support and provide employment, education and housing resources to our Guest Leadership Team. Support Leadership members in identifying goals specific to their terms. • Participate in monthly Feedback Sessions and/or Change Team Dialogue Sessions with shelter guests in order to increase the feedback loop, address oppression, and to teach guests advocacy skills. • Support guests in reports back to the Program Committee and shelter team. This includes facilitating guest surveys to assure program quality. • Identify resources for guests, and maintain a job/housing/resource board. • Develop partnerships to enhance the Leadership Program around job opportunities, service referrals, and opportunities for skill development. • Assist in shelter supply drives. • Help with volunteer, Work Study and intern recruitment. • Provide shelter support three nights a week, with a focus on guest and volunteer engagement.
Program Benefits : Childcare assistance if eligible ,  Training ,  Education award upon successful completion of service ,  Health Coverage ,  Stipend .
Terms :
Permits working at another job during off hours ,  Permits attendance at school during off hours .
Service Areas :
Community and Economic Development ,  Housing ,  Homelessness ,  Community Outreach ,  Hunger .
Skills :
Community Organization ,  Team Work ,  Writing/Editing ,  Conflict Resolution ,  Communications ,  Social Services ,  Recruitment ,  Public Speaking ,  Leadership .