RISING OUT OF THE SHADOWS (ROOTS)
Position Announcement
JOB TITLE:
               Shelter Program Coordinator
REPORTS TO:            Shelter Manager

POSITION SUMMARY:  The ROOTS Young Adult Shelter in the U-District is seeking a Shelter Program Coordinator. This position works 2 or 3 shelter shifts per week from 7pm to 11pm, with approximately 10 additional hours per week to schedule meetings with the staff members this position supervises and to perform other program administrative duties. This is a paid part-time position ($17.50/hr). We prefer candidates experienced with young adult services AND with supervisory experience in a dynamic social services setting.

  • Responsibility: The Program Coordinator is responsible for helping oversee nightly operations for the ROOTS Young Adult Shelter Program. The Program Coordinator is the point person and direct supervisor for two or three shelter teams (approximately 10 people per team). This person ensures smooth operations in all facets of the program in accordance with agency policies and procedures. Specific responsibilities include:
  • On-site supervision during evening hours of operation (typically from 7:00pm until 11:00 pm) for two or three shelter shifts per week.
  • On-Call for crisis response after on-duty shift ends until shelter closes the following morning.
  • Direct supervision of Evening Supervisors, Overnight Supervisors, and Volunteer Mentors who work on the nights the Program Coordinator is regularly scheduled,
  • As supervisor, conduct regular one-on-one meetings, annual performance evaluations, coaching and professional development of the Evening and Overnight Supervisor team.
  • Provide quarterly evaluations for service learners.
  • Conducts regular volunteer training sessions, typically in evenings.
  • Build good rapport with shelter guests, respond to conflicts and concerns fairly and with respect for those served.
  • Oversee documentation of guest and volunteer data (completion of intakes, daily guest summaries, volunteer sign-in, and other tracking systems used by shelter).
  • Develop guest behavior contracts and monitor compliance in consultation with the Shelter Manager and other Program Coordinators.
  • Review Shelter Report e-mails and provide responses (2-3 times per week), and follow up where necessary to address issues raised.
  • Ensure adequate supervisory staff is available for shelter operation during the evening hours, typically from 7:00pm until 11:00pm.
  • Work with ROOTS staff and volunteers, as well as church staff, in maintaining the shelter facility, assisting with acquisition and inventory of shelter supplies, and logging in-kind donations.
  • Be familiar with shelter policies and practices and written records required by ROOTS and its contracting partners.
  • Maintain knowledge about the external environment as it relates to record keeping, and service referrals for homeless youth and young adults.
  • Participate in regular meetings with the program staff and supervisor.
  • Other duties as assigned by the Shelter Manager and Executive Director.
  • Authority: When providing on-site supervision, the Program Coordinator has authority to make operational decisions, including directing support staff and volunteers, for successful performance of the ROOTS Program in achieving the ROOTS Vision and Mission. The Program Coordinator is the direct supervisor of the staff members listed above and the volunteers who work under them during their regularly scheduled shelter nights.
  • Accountability: The Program Coordinator is accountable to and is supervised by the Shelter Manager.

VISION AND MISSION:

ROOTS Young Adult Shelter builds community and fosters dignity through access to essential services and a safe place to sleep for young adults experiencing homelessness

ROOTS currently operates two direct services programs: the Friday Feast meal program, recognized by Seattle’s homeless newspaper Real Change as “the best of all soup kitchens,” serving over 8000 meals per year, and the ROOTS Young Adult Shelter, the largest emergency shelter in Seattle specifically serving homeless persons between the ages of 18 to 25, 365 days a year. Its mission is to offer critical emergency services in an atmosphere of welcoming hospitality. The shelter employs a small paid staff, with a heavy reliance on volunteers.

AGENCY EXPECTATIONS OF EMPLOYEE

  • Demonstrate understanding of and dedication to ROOTS vision and mission.
  • Adhere to ROOTS Policies and Procedures, able to promote ROOTS organizational values.
  • Perform duties as workload necessitates while demonstrating flexible and efficient time management and ability to prioritize work load.
  • Maintain a positive and respectful attitude and strive to create a compassionate but disciplined environment in the shelter.

Communicate proactively with the Program Coordinators, Shelter Manager, Director of Operations, Executive Director, shelter staff and volunteers, service partners, and organizational allies.

REQUIREMENTS

  • Attend The Ropes training, Conflict De-escalation and ROOTS volunteer orientation
  • Participation in anti-racism training either prior to or within three months of hire.
  • Complete application and background check

QUALIFICATIONS

  • Must demonstrate ability to work effectively in a volunteer-driven, harm reduction oriented service organization.
  • Must have highly developed communication skills: ability to communicate the written and spoken word clearly and effectively; ability to communicate to a wide variety of people with ease.
  • Good organizational skills: well-disciplined, reliable, self-starter, able to work under pressure of many priorities and deadlines.
  • Good interpersonal skills; demonstrated ability to communicate with and appreciate staff and volunteers.
  • Solid understanding of issues related to poverty and homelessness.
  • Minimum of two years experience in service provision to youth or young adults, preference given to candidates with demonstrated skill among those impacted by homelessness and oppression, and to candidates with supervisory experience.

This is a part-time hourly position that is expected to work 17-23 hours/week. Hourly wage starts at $17.50.

Open until filled

Send cover letter and resume to:

Kathleen Murphy, ROOTS Shelter Manager
ROOTS Young Adult Shelter
1415 NE 43rd Street, Seattle, WA 98105
or e-mail to: admin@rootsinfo.org

 

 

ROOTS is an equal opportunity employer. LGBTQ, persons of color, and bilingual candidates encouraged to apply.

RISING OUT OF THE SHADOWS (ROOTS)

Position Announcement
JOB TITLE:
         Overnight On-Call Staff
REPORTS TO:
       ROOTS Shelter Manager

POSITION SUMMARY:  The ROOTS Young Adult Shelter in the U-District is seeking staff available for on-call shifts from 8pm to 8:30am. This is a paid position ($11 hour) that includes sleeping on-site. We prefer candidates already working in the youth services field who can respond to same-evening phone calls. These shifts could be any day of the week from 8:00pm – 8:30am.

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Assist with set up and clean up shelter areas, help to supervise and enforce program guidelines, hand out supplies, interact and build positive relationships with guests.
  • Do an ‘awake shift’ of 1.5 to 4 hours during the night.
  • Be familiar with shelter policies and practices and written records required by ROOTS and its contracting partners.
  • Reply to requests of need, even if unable to come in for shift.
  • Other duties as assigned by the Volunteer Manager and Executive Director.

REQUIREMENTS

  • Attend The Ropes training, Conflict De-escalation and ROOTS volunteer orientation
  • Complete application and background check
  • Must be 18 years old or older.

QUALIFICATIONS

  • Must demonstrate ability to work effectively in a volunteer-driven, harm reduction oriented service organization.
  • Must have highly developed communication skills: ability to communicate the written and spoken word clearly and effectively; ability to communicate to a wide variety of people with ease.
  • Good interpersonal skills
  • Solid understanding of issues related to poverty and homelessness.
  • Minimum of two years experience in service provision to youth or young adults, preference given to candidates with demonstrated skill among those impacted by homelessness and oppression

This is an on-call hourly position, called in as needs arise at shelter. Hourly wage is $11.

Open until filled
Send cover letter and resume to:
Kathleen Murphy, Shelter Manager
ROOTS Young Adult Shelter
1415 NE 43rd Street, Seattle, WA 98105
or e-mail to: kathleen@rootsinfo.org