ROOTS Young Adult Shelter
Position Announcement

JOB TITLE:       ROOTS Morning Volunteer Mentor
REPORTS TO:  ROOTS Volunteer Services Manager


Responsibilities: The Volunteer Mentor is responsible for training and coaching ROOTS Young Adult Shelter (RYAS) volunteers, in conjunction with the Volunteer Services Manager, Program Managers, and Overnight Supervisors. These duties will be conducted in accordance with the ROOTS Vision and Mission, agency policies and procedures, as well as relevant federal, state and local standards, guidelines and regulations.

Authority: The Volunteer Mentor mentors all RYAS volunteer positions, except that of the Overnight Supervisor. This includes support, training, evaluation and development of these team members in concert with the Program Managers and Supervisors on staff.

Accountability: The Volunteer Mentor is accountable to the Volunteer Services Manager to support operational performance of the Shelter Program in support of the ROOTS Vision and Mission.

Compensation: This is an hourly position with an hourly rate of $15.75/hour.


ROOTS delivers critical services to homeless young adults and other low income persons, advocates for policies that foster dignity and long-term solutions, and works toward building community partnerships.

ROOTS currently operates two direct services programs: the Friday Feast meal program, recognized by Seattle’s homeless newspaper Real Change as “the best of all soup kitchens” and serving over 8000 meals per year; and the ROOTS Young Adult Shelter, the largest emergency shelter in Seattle for young adults. Its mission is to offer critical emergency services in an atmosphere of welcoming hospitality.  The shelter operates 365 days a year with a heavy reliance on volunteers.


  • Demonstrate understanding of and dedication to ROOTS vision and mission
  • Adhere to ROOTS Policies and Procedures, represent and promote  organizational values
  • Perform duties as workload necessitates while demonstrating flexible and efficient time management and ability to prioritize workload
  • Maintain a positive and respectful attitude and strive to create a compassionate but safe and consistent environment in the shelter
  • Communicate proactively with the Volunteer Services Manager; invest in team approach in working with staff and volunteers


  • Supervise teams of 3-5 volunteers per shift, this includes:
    • Assign and train volunteers to perform shelter tasks
    • Coordinate with kitchen volunteers to ensure that they have enough support and supplies to prepare meal for 45 guests; identify morning volunteers to perform kitchen shifts and help kitchen volunteers figure out what food to prepare and serve, as needed
    • Check in with each volunteer during each shift to provide volunteers with individualized logistical and emotional support
    • Support volunteers in their self-care and trauma processing
  • Introduce volunteers to staff and the space:
    • Greet volunteers and maintain a welcoming environment
    • Assist with nametags, help volunteers sign in (using service learning binder if applicable)
    • Introduce volunteers to other volunteers and guests
    • Teach experienced volunteers how to mentor new volunteers
    • Pair volunteers with a buddy to set up space and perform other functions
  • Review rules and expectations for both guests and volunteers
  • Assist Overnight Counselor with conflict de-escalation, as needed
  • Ensure guests leave shelter on-time and that shelter clean-up is completed by 8:30AM
  • Coach volunteers on the following:
    • Conflict de-escalation strategies and techniques
    • Rule enforcement strategies and effective communication with guests and staff
    • Guest engagement: Demonstrate appropriate conversations and trust building
  • Lead opening and debrief meetings:
    • Provide volunteers with general shelter announcements and updates during each opening meeting, and encourage volunteers to sign up for required trainings
    • Inform volunteers about behavior contracts and no-contacts between guests, as needed
  • Create scenario discussion topics to be facilitated during opening meeting, on a monthly basis:
    • Perform independent research to generate topics that align with ROOTS’ anti-oppression framework for scenario discussion, either based on current issues of oppression playing out in society or oppression within shelter space
    • Create one page written outline that summarizes issue of oppression, to provide volunteers background information on selected topic
    • Generate discussion questions related to scenario topic, to be discussed by volunteers during opening meeting
  • Check in with volunteers throughout the shift and following debrief meetings to assess their performance and provide support, as needed
  • Working as part of a team to ensure shelter runs smoothly:
    • Coordinate with PMs, ESs, OSs throughout the night and during debrief to ensure each shelter task receives sufficient coverage
    • Work with ROOTS staff and volunteers in maintaining the shelter facility, assisting with organizing and maintaining shelter supplies and donations.
  • Duties outside of Shelter Hours of Operation:
    • Track and monitor volunteer schedule for assigned night(s) in shelter to ensure sufficient coverage; adjust the schedule when volunteers call out and work with Volunteer Services Manager to find additional coverage for shifts that are short staffed
    • Complete performance evaluations for service learning students and others volunteering with ROOTS for academic credit
    • Write academic letters of recommendation for outstanding volunteers, as requested
    • Meet with volunteers outside of shelter, to discuss any issues or problems within shelter, as needed
    • Participate in regular meetings with the program staff and supervisors
    • Co-Facilitate All-Team meetings, as needed
    • Utilize electronic volunteer database to assist with volunteer record keeping and hours tracking
    • Check ROOTS email account 3-4 times per week and promptly respond to messages from volunteers, Volunteer Services Manager and other shelter staff
  • Guest-related responsibilities:
    • Build good rapport with shelter guests, respond to conflicts and concerns fairly and respectfully
    • Ability to de-escalate conflicts between guests, between guests and volunteers, and between volunteers
    • Support the guest leadership program by tracking guests leadership time and delegating tasks to leadership guests
    • Ensure that volunteer interactions with guests and with one another adhere to ROOTS’ rules, values, philosophy of engagement and anti-oppression principles
  • Organize and maintain shelter supplies and donations
  • Familiarity with shelter policies and practices and written records required by ROOTS
  • Other duties as assigned by the Volunteer Services Manager, which may include:
    • Co-facilitating volunteer orientations and trainings
    • Scheduling volunteers for shifts
    • Creating materials and content for shelter (flyers, posters, training guides, etc)


  • Experience working with young adults or homeless and under-served groups, including demonstrated ability to positively engage with people in need
  • Must have highly developed communication skills: ability to communicate the written and spoken word clearly and effectively; ability to communicate to a wide variety of people with ease
  • Ability to identify and disrupt instances of oppression and hold difficult conversations
  • Good organizational skills: well disciplined, able to meet deadlines, self-starter, able to work under pressure of many priorities and deadlines
  • Good interpersonal and facilitation skills; demonstrated ability to train and coach quality volunteers
  • Solid understanding of issues related to poverty, racism, and homelessness and capacity to advocate and build programs that counteract the oppression of those we serve
  • Current or former ROOTS shelter volunteer

Application deadline: Job closed when filled

Send cover letter, resume, and supplemental questions to:

Jordan Beaudry
ROOTS Volunteer Manager
1415 NE 43rd Street  Seattle, WA  98105
or jordan@rootsinfo.org

ROOTS is an equal opportunity employer. LGBTQ, persons of color, and bilingual candidates encouraged to apply.



ROOTS Young Adult Shelter
Position Announcement

            Anti-Oppression Guest Dialogue Facilitator
       ROOTS’ Volunteer Services Manager

POSITION SUMMARY:   The ROOTS Young Adult Shelter in the U-District is seeking an Anti-Oppression Guest Dialogue Facilitator. This position is in charge of planning and co-facilitating 1-2 ROOTS guest dialogue sessions per month for homeless young adults of specific marginalized identities (LGBTQ+, People of Color, etc), and one that is open to guests of all backgrounds and identities. This is a part time paid position that is expected to work 10-20 hours per month. Exact hours may vary.


  • Co-facilitate 1-2 ROOTS guest dialogue sessions, helping guests explore and process the impacts of their oppression and the ways it affects their lives within and outside of ROOTS shelter space
  • Collaborate with co-facilitator to generate and plan content for monthly dialogue sessions.
  • Participate in monthly dialogue planning meetings with facilitators from all ROOTS dialogue sessions to coordinate content between the groups and establish monthly themes that will be common across all the dialogue sessions.
  • Attend dialogue facilitator debrief meetings every other month to process and adjust dialogue content, and provide peer feedback and support to enhance facilitator performance,
  • Co-facilitate Anti-Oppression Continuing Education Sessions for ROOTS’ staff and volunteers once every 3-4 months, alternating with other facilitators, as assigned
  • Build and maintain compassionate rapport with ROOTS guests who participate in dialogue sessions, this can include one-on-one debriefs following sessions
  • Promote community building both within affinity groups and in the community
  • Have regular one on one sessions with supervisor
  • Track current events, especially those disproportionately impacting marginalized communities, in order promote safe discussion and processing during dialogue groups
  • Set-up space and recruit participants from shelter before each dialogue session; clean up space after each session
  • Bring or procure snacks for each dialogue session (to be reimbursed by ROOTS)
  • Work with other Anti-Oppression team members to monitor, track, report and respond to instances of oppression within ROOTS shelter and dialogue sessions as they occur
  • Work to uphold, implement, and modify ROOTS 5 year Anti-Oppression plan
  • Attend ROOTS Anti-Oppression Committee meetings as requested
  • Other duties as assigned and/or necessary


  • Attend ROOTS’ volunteer orientation, The Ropes training, Anti-Oppression 101 and Conflict De-escalation
  • Complete application and background check
  • Must be 18 years old or older.


  • Demonstrated ability to work effectively in a volunteer-driven, harm reduction oriented service organization
  • Exhibit highly developed communication skills: ability to communicate the written and spoken word clearly and effectively
  • Ability to communicate and build connection between people with a wide variety of backgrounds, identities and lifestyles
  • Intersectional understanding of issues related to poverty, trauma and homelessness
  • Must demonstrate an understanding of the workings of institutional and interpersonal oppression Commitment to de-constructing the effects of white supremacy, misogyny, and systematic oppression
  • Commitment to the voice of those we serve as being central to conversations and activities
  • Good interpersonal skills, comfortable with emotional charged topics
  • Preference given to ROOTS team members, former ROOTS guests, as well as those impacted by homelessness and oppression
  • Prior experience as facilitator a plus
  • Capacity to implement trauma informed care desired

This is a part-time hourly position that is expected to work approximately 10-20 hours/month.

Open until filled

Send cover letter and resume to:

Jordan Beaudry, Volunteer Services Manager
ROOTS Young Adult Shelter
1415 NE 43rd Street, Seattle, WA  98105
or e-mail to: jordan@rootsinfo.org