REPORTS TO:  Shelter Director


The ROOTS Young Adult Shelter in the U-District is excited to announce the creation of this new position to support young adults experiencing homelessness. The Case Manager will help ROOTS clients (guests) identify areas of difficulty in their lives, maintain positive associations and networks, develop short and long-term solutions and ascertain the support structures needed for future success. This position requires a flexible schedule; although most working hours will be during weekday mornings/daytime, occasional weekend, holiday and evening shifts are required.


The ROOTS Case Manager ensures that homeless and at-risk young adults have the services and support needed to be self-sufficient (housing, employment, educational opportunities, and mental health/chemical dependency support). Job responsibilities involve case management, prevention, and education. Specific responsibilities include:

  • Provide comprehensive case management services for guests, including but not limited to advocacy, assessment, crisis response and intervention, conflict resolution, assistance in problem solving, training on daily living skills and referrals.
  • Assess guest needs, situations, strengths and support networks in order to develop individualized service/treatment plans and goals.
  • Conduct individual and group counseling sessions as needed.
  • Research and refer guests to community resources as well as state and government assistance programs (legal assistance, food stamps, healthcare)
  • Maintain required caseload of guests, achieve stated goals and submit all necessary documents and reports as required by ROOTS and contracting partners and/or funding agencies.
  • In addition to daytime hours, maintain a (limited, part-time) presence in shelter.
  • Participate in staff meetings, trainings and supervisory sessions as required.
  • Develop and provide program updates and recommendations to management to best implement the goals of treatment and maintain a properly functioning case management system.
  • Develop and maintain relationships with service partners, organizational allies and other community services and resources.
  • Follow up with guests periodically to track improvement in life circumstances, including soliciting updates on jobs, mental health, substance abuse, housing and relationships. Maintain an efficient system for evaluating and aggregating such updates.
  • Evaluate services provided to ensure that they are effective.
  • Perform other duties as assigned.


ROOTS Young Adult Shelter builds community and fosters dignity through access to essential services and a safe place to sleep for young adults experiencing homelessness

ROOTS currently operates two direct services programs: the Friday Feast meal program, serving over 7,000 meals per year, and the ROOTS Young Adult Shelter, which is open every night and is the largest emergency shelter in Seattle specifically serving homeless persons ages of 18 to 25. Our mission is to offer critical emergency services in an atmosphere of welcoming hospitality. ROOTS is a harm reduction-oriented service organization. The shelter employs a small paid staff, with a heavy reliance on volunteers.


  • Demonstrate understanding of and dedication to ROOTS vision, values and mission, especially our guest-centered philosophy of care.
  • Adhere to ROOTS Policies and Procedures, able to promote ROOTS organizational values.
  • Perform duties as workload necessitates while demonstrating flexible and efficient time management and ability to prioritize work load under pressure of many priorities and deadlines.
  • Access clinical supports to promote well being and longevity.
  • An understanding of the role oppression plays in the perpetuation of inequity, especially as it relates to young people who are not housed.


  • Attend The Ropes training, Conflict De-escalation training, and ROOTS volunteer orientation.
  • Participation in anti-racism training either prior to or within three months of hire.
  • Complete application and background check.


  • Bachelor’s Degree required. Bachelor’s Degree in Social Work, Psychology or other related field preferred. Master’s Degree in related field a plus.
  • Minimum two years of clinical, individual or group counseling experience with individuals experiencing homelessness, mental health problems and/or substance abuse/addiction (experience with all preferred).
  • Strong computer skills and knowledge of Microsoft Office Suite.
  • Strong written and verbal communication skills, including listening and interpersonal skills, ability to communicate clearly and effectively to a wide variety of people with ease, ability to work as part of a team.
  • Bilingual English/Spanish a plus.
  • Ability and willingness to work a flexible schedule, including weekends, holidays and evenings. Weekly schedule to be determined.

This is a full-time position that is expected to work 40 hours/week. Salary $38,000 – $42,000 annually, DOE. Health and dental benefits, paid time off, and employee assistance program also provided.  The Case Manager is accountable to and is supervised by the Shelter Director.


Please submit application materials to Kathleen Murphy, Shelter Director at Kathleen@rootsinfo.org. Send with the subject line “Case Manager Position Job Application – [Your Last Name]”:

  • A cover letter describing your qualifications, interest in the position and how you will be able to help ROOTS realize its mission, vision and values
  • A current resume
  • Three professional references


Open until filled

Kathleen Murphy, ROOTS Shelter Director
ROOTS Young Adult Shelter
1415 NE 43rd Street, Seattle, WA  98105

ROOTS is an equal opportunity employer. LGBTQ, persons of color and bilingual candidates encouraged to apply.