ROOTS YOUNG ADULT SHELTER
Position Announcement (NOTE – 2 positions available)
JOB TITLE: Program Manager, On-Call
REPORTS TO: Shelter Director
ROOTS Young Adult Shelter builds community and fosters dignity through access to essential services and a safe place to sleep for young adults experiencing homelessness
ROOTS Young Adult Shelter is the largest emergency shelter in Seattle specifically serving homeless persons between the ages of 18 to 25, 365 days a year. Its mission is to offer critical emergency services in an atmosphere of welcoming hospitality. The shelter employs a small paid staff, with a heavy reliance on volunteers.
POSITION SUMMARY: The ROOTS Young Adult Shelter in the U-District is seeking a Program Manager. This position works from 7pm to 11:30pm as needed. As an on-call position, number of shifts will vary from none to four weekly. Most will be scheduled in advance, but there will be times (ie illness of another PM) that this person will be asked if they can work that same day. This is a paid part-time position. We prefer candidates experienced with young adult services and with supervisory experience in a dynamic social services setting committed to promoting racial equity and social justice.
- Responsibility: Program Managers are responsible for collaboratively overseeing nightly operations at ROOTS Young Adult Shelter. Program Managers ensure smooth operations in all facets of the program in accordance with agency policies and procedures. Specific responsibilities include:
- On-site supervision during evening hours of operation (typically from 7:00pm until 11:30 pm).
- On-call for crisis response after on-duty shift ends until shelter closes the following morning.
- Build good rapport with shelter guests, respond to conflicts and concerns with a racial and social equity lens.
- Oversee documentation of guest and volunteer data (completion of intakes, daily guest summaries, volunteer sign-in, and other tracking systems used by shelter).
- Enforce ROOTS shelter rules, policies, and procedures consistently and equitably.
- Review Shelter Report e-mails on days that you are scheduled Review and provide responses (1-2 times per week), and follow up where necessary to address issue in coordination with the Shelter Director.
- Work with ROOTS staff and volunteers in maintaining the shelter facility, assisting with acquisition and inventory of shelter supplies, and logging in-kind donations.
- Participate in regular meetings with the other program staff and supervisors.
- Other duties as assigned by the Shelter Director and Executive Director.
- Authority: When providing on-site supervision, the Program Manager has authority to make operational decisions, including directing support staff and volunteers, to ensure successful program performance..
- Accountability: The Program Manager is accountable to and is supervised by the Shelter Director.
AGENCY EXPECTATIONS OF EMPLOYEE
- Demonstrate understanding of and dedication to promoting social justice and racial equity.
- Demonstrated ability to manage conflict through a trauma-informed lens.
- Adhere to ROOTS Policies and Procedures, able to promote ROOTS organizational values.
- Perform duties as workload necessitates while demonstrating flexible and efficient time management and ability to prioritize work load.
- Maintain a positive and respectful attitude and strive to create a compassionate but disciplined environment in the shelter.
- Communicate proactively with fellow Program Managers, the Shelter Director, Director of Operations, Executive Director, shelter staff and volunteers, and organizational partners.
- Attend The Ropes training, Conflict De-escalation, and ROOTS volunteer orientation.
- Participation in ongoing anti-racism trainings.
- Must demonstrate ability to work effectively in a volunteer-driven, anti-racist, harm-reduction, equity-oriented service organization.
- Must have highly developed communication skills, including demonstrated ability to communicate with a wide variety of people and effectively manage conflict.
- Exceptional organizational skills: well-disciplined, reliable, self-starter, able to work under pressure of shifting priorities and deadlines.
- Good interpersonal skills; demonstrated ability to communicate with and appreciate staff and volunteers.
- Solid understanding of issues related to systemic racism, poverty, and homelessness.
- Minimum of two years experience in service provision to youth or young adults, preference given to candidates with demonstrated skill among those impacted by homelessness and oppression, and to candidates with supervisory experience.
This is a part-time hourly position with hours varying between 0 and 18 hours/week. Hourly rate is $18.50.
Open until filled
Send cover letter and resume to:
Kat Ousley, Shelter Director
ROOTS Young Adult Shelter
ROOTS is an equal opportunity employer. People of color, LGBTQIA+, and bilingual candidates are strongly encouraged to apply.
ROOTS Young Adult Shelter
JOB TITLE: ROOTS Morning Volunteer Mentor
REPORTS TO: ROOTS Volunteer Services Manager
MISSION AND PROGRAMS:
ROOTS Young Adult Shelter is the largest emergency shelter in Washington State for young adults experiencing homelessness. Its mission is to offer critical emergency services in an atmosphere of welcoming hospitality. The shelter operates 365 days a year with a heavy reliance on volunteers.
Responsibilities: The Morning Volunteer Mentor is responsible for training and coaching ROOTS Young Adult Shelter volunteers, in conjunction with the Volunteer Services Manager, Overnight Counselor and Overnight Supervisors. These duties will be conducted in accordance with the ROOTS Vision and Mission, agency policies and procedures, as well as relevant federal, state and local standards, guidelines and regulations.
Authority: The Morning Volunteer Mentor mentors all ROOTS volunteer positions, except that of the Overnight Supervisor. This includes support, training, evaluation and development of these team members in concert with the Overnight Counselors and Supervisors on staff.
Accountability: The Morning Volunteer Mentor is accountable to the Volunteer Services Manager to support operational performance of the Shelter Program in support of the ROOTS Vision and Mission.
Compensation: This is an hourly position with an hourly rate of $15.75/hour.
AGENCY EXPECTATIONS OF EMPLOYEE
- Demonstrate understanding of and dedication to ROOTS vision and mission
- Adhere to ROOTS Policies and Procedures, represent and promote organizational values
- Perform duties as workload necessitates while demonstrating flexible and efficient time management and ability to prioritize workload
- Maintain a positive and respectful attitude and strive to create a compassionate but safe and consistent environment in the shelter
- Communicate proactively with the Volunteer Services Manager; invest in team approach in working with staff and volunteers
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Supervise teams of 3-5 volunteers per shift, this includes:
- Assign and train volunteers to perform shelter tasks
- Coordinate with and train breakfast volunteers to ensure that they have enough support and supplies to prepare meal for 45 guests
- Identify morning volunteers to perform kitchen shifts and help kitchen volunteers figure out what food to prepare and serve, as needed
- Check in with each volunteer during each shift to provide volunteers with individualized logistical and emotional support
- Support volunteers in their self-care and trauma processing
- Introduce volunteers to staff and the space
- Review rules and expectations for both guests and volunteers
- Coach volunteers on the following:
- Conflict de-escalation strategies and techniques
- Rule enforcement strategies and effective communication with guests and staff
- Guest engagement: Demonstrate appropriate conversations and trust building
- Assist Overnight Counselor with conflict de-escalation, as needed
- Ensure guests leave shelter on-time at 8AM and that shelter clean-up is completed by 8:30AM
- Lead debrief meetings at the end of each shift
- Provide volunteers with general shelter announcements and updates during each opening meeting, and encourage volunteers to sign up for required trainings
- Inform volunteers about behavior contracts and no-contacts between guests, as needed
- Check in with volunteers throughout the shift and following debrief meetings to assess their performance and provide support, as needed
- Duties outside of Shelter Hours of Operation:
- Track and monitor volunteer schedule for assigned morning(s) in shelter to ensure sufficient coverage; adjust the schedule when volunteers call out and work with Volunteer Services Manager to find additional coverage for shifts that are short staffed
- Complete performance evaluations for service learning students and others volunteering with ROOTS for academic credit
- Write academic letters of recommendation for outstanding volunteers, as requested
- Meet with volunteers outside of shelter, to discuss any issues or problems within shelter, as needed
- Participate in regular meetings with the program staff and supervisors
- Utilize electronic volunteer database to assist with volunteer record keeping and hours tracking
- Check ROOTS email account 3-4 times per week and promptly respond to messages from volunteers, Volunteer Services Manager and other shelter staff
- Guest-related responsibilities:
- Build good rapport with shelter guests, respond to conflicts and concerns fairly and respectfully
- Ability to de-escalate conflicts between guests, between guests and volunteers, and between volunteers
- Support the guest leadership program by tracking guests leadership time and delegating tasks to leadership guests
- Ensure that volunteer interactions with guests and with one another adhere to ROOTS’ rules, values, philosophy of engagement and anti-oppression principles
- Organize and maintain shelter supplies and donations, as needed
- Familiarity with shelter policies and practices and written records required by ROOTS
- Other duties as assigned by the Volunteer Services Manager, which may include:
- Co-facilitating volunteer orientations and trainings
- Scheduling volunteers for shifts
- Creating materials and content for shelter (flyers, posters, training guides, etc)
- Experience working with young adults or homeless and under-served groups, including demonstrated ability to positively engage with people in need
- Good interpersonal and facilitation skills; demonstrated ability to train and coach quality volunteers
- Ability to maintain a regular schedule and proactively communicate with colleagues and supervisor in advance about changes to that schedule
- Reliable, punctual and prompt with communication
- Must have highly developed communication skills: ability to communicate the written and spoken word clearly and effectively; ability to communicate to a wide variety of people with ease
- Ability to work under pressure and manage competing demands in a hectic environment
- Solid understanding of issues related to poverty, racism, and homelessness and capacity to advocate and build programs that counteract the oppression of those we serve
- Current or former ROOTS shelter volunteer preferred
Open until filled; Preference given to candidates who apply by Monday, 10/15/18
Email resume and cover letter to:
ROOTS Volunteer Manager
ROOTS is an equal opportunity employer. LGBTQ, persons of color, and bilingual candidates encouraged to apply.