Position Announcement


JOB TITLE:                            Shelter Director
                      ROOTS  Executive Director

POSITION SUMMARY:   The Shelter Director is responsible for oversight of the ROOTS Young Adult Shelter. The Shelter Director is responsible for the overall operations of the shelter and many of those who work within the shelter team.

The Shelter Director is responsible for the day –to-day operations of the shelter program. This position works closely with the Volunteer Services Manager to hire, train, and supervise both paid and unpaid members of the shelter team. The Shelter Director will also work with the ROOTS Executive Director and Program Committee to set and evaluate program goals. The Shelter Director is responsible for supervision of our jobs program and a full-time case manager. This person will work closely with our Executive Director to assure that our shelter, case management and jobs training programs are meeting our goals around high quality, guest-focused service delivery that is based in an anti-oppression philosophy.

POSITION STATUS:      1.0 FTE, exempt


Leadership: Track record supervising teams, able to lead by setting vision, goals, and increasing skills of those supervised.  Excels at promoting team cohesiveness in a demanding setting.

Interpersonal: Must have demonstrated maturity, dependability and capacity to remain calm in crisis situations, as well as the ability to address interpersonal conflict directly and effectively. Excellent communication skills required. Strong and consistent leadership and training skills are also required.

Therapeutic Skills: Relates well to others and uses strong assessment and therapeutic support skills.  Competent in fostering and demonstrating sustainable practices for self-care, burnout prevention, relational boundaries, and support practices that uphold the dignity of those we serve.  Knowledgeable about the role that trauma plays in a service setting and experienced in mitigating that within large teams, promotes interpersonal accountability.

Professional Practices: Represents ROOTS and programs well in community, maintains collegial relationships in a manner that is accountable and professional.  Proponent of harm reduction, low barrier supports for those we serve while designing programming that promotes their opportunity for growth and housing. Knowledge on local best practices and Housing First service models a plus, case file review experience and confidentiality practices required.

Commitment to Anti-Oppression: Understands that homelessness is a direct result of forms of oppression such as racism, sexism and homophobia. Experience combating systemic oppression in social service settings and commitment to ensuring that these forms of oppression are not replicated in our service delivery.


  1. Experience in a service settingfor those without housing or in crisis preferred.
  2. Master’s Degree in Social Work preferred. Other relevant experience will be considered.  Minimum requirements: Bachelors degree in Psychology, Social or Behavioral Sciences, Social Work or closely related field PLUS five years minimum experience.
  3. At least 3 years program supervision experience required with Master’s level degree.

Specific duties and expectations:


  1. Maintains a positive workplace and team environment.
  2. Understands and practices mitigation and reduction of trauma affect, both with each person supervised and in the wider team setting.
  3. Responsible for the annual performance evaluations of those directly supervised; accountable for report-to’s also conducting evaluations of those they supervise.
  4. Recruiting, screening, interviewing, and hiring of Program Managers, Overnight Counselors, and a Program Assistant.
  5. Develop staff competencies as result of observation, supervision and performance evaluations; identify training needs and provide training for staff members as team and individually.
  6. Dedicated to the mitigation of staff turn-over through team member-specific supports, use of professional development plans, possible re-tooling of duties to match strengths, and general capacity to support team cohesiveness.
  7. Skilled at creating standard operating procedures (for tasks and communication) that increase team’s capacity to be responsive to needs of those we serve while supporting consistent service delivery across our shelter, case management and jobs training programs.
  8. Regularly meets with those supervised in group and one-on-one sessions; one-on-ones provided to report-to’s at least monthly.
  9. Skilled in navigating team member performance issues and providing coaching, trainings and other interventions to support team members’ growth.
  10. Maintain strong ties to colleges and universities toward the recruiting and placement of work study, practicum, and internship students. Works with Volunteer Services Manager to share recruiting leads and supervise practicum and intern students within shelter and programs.

Program Management & Direct Support

  1. Able to build rapport with those we serve, understand their culture, and speak knowledgably about why young people are without housing.
  2. Possesses good conflict resolution skills, maintains respectful demeanor in face of challenges.
  3. Assesses the provision of clinical support and supervision to shelter team, oversees contracted providers of clinical care and critical incident debriefs.
  4. Engages with shelter guests respectfully and present in nightly operations  a minimum of twice per month
  5. Evaluates programs efficiency both through the lens of our guests’ experience and funder outcomes. Regularly reports these findings to Program Committee, Executive Director, and team.
  6. Data management related to all funder required data and those elements needed internally to track our progress on program quality and effectiveness.
  7. Can propose and implement outcome-based program changes, able to use both data and subjective information to identify issues.
  8. Performs a wide range of general administrative duties
  9. Clinical lead for shelter, jobs, and case management programs; proposes and implements guest-specific support plans and for use of critical incident debriefs.
  10. Advocates for strength-based and harm-reduction approach to engaging those we serve.
  11. Strong anti-oppression framework and ability to critically analyze shelter operations and service provision from this lens and adjust programming as needed to promote equity and inclusion
  12. Ensures that program supplies and needs are met for each night.
  13. Oversee behavior contracts, guest meetings, and follow-up with those team members who were involved in critical incidents.
  14. Assures team census high enough to cover shifts needed to meet minimum staffing.  Supervises and advises those writing the shelter schedule.
  15. Active participant in strategic planning, agency and program related work-plan creation and implementation.

Community Collaboration& Advocacy

  1. Act as primary liaison with other providers of services both within UDSPA and broader community of agencies that serve youth and young adult who are not housed.  Support the WOOT services collaboration with agency partners.
  2. Oversee sub-contractors of case support or other guest services.
  3. Stay current on funding trends and threats and opportunities for public and private partnerships to support shelter provision.  This may include work with the Seattle Human Services Coalition, All Home, and private funders
  4. Work with Director of Operations on grant reporting including, but not limited to, Human Services Department, and project grants.
  5. Able to find colleagues also using anti-oppression analysis in a services setting to build intra-agency supports and shared training opportunities
  6. Support partner agencies in shelter provision, seek opportunities to collaborate and share knowledge.

General Employee Expectations

  1. Follow ROOTS policies and procedures, resolves conflict within mandates of employee handbook.
  2. Complete evaluations, paperwork thoroughly, accurately, and on-time.
  3. Work withexecutive director to create reports to board on program outcomes, needs, and goals.
  4. Maintain expertise in field of service through participation in applicable educational opportunities.
  5. Other duties as assigned

Salary Range: $57,000-61,000, depending on experience.

Benefits: Health and Dental Insurance, Paid Time Off, and Employee Assistance Plan provided.

To Apply:  Please send cover letter and resume to ROOTS Executive Director Kristine Scott by email to kristine@rootsinfo.org or by regular mail to 1415 NE 43rd Street, Seattle, WA  98105.  No phone calls, please.

ROOTS is an equal opportunity employer. LGBTQ, persons of color and
bilingual candidates encouraged to apply.



ROOTS Young Adult Shelter
Position Announcement

   Overnight On-Call Staff
       ROOTS Shelter Director

POSITION SUMMARY:The ROOTS Young Adult Shelter in the U-District is seeking staff available for on-call shifts from 8pm to 8:30am. This is a paid position ($13 hour) that includes sleeping on-site. We prefer candidates already working in the youth services field who can respond to same-evening phone calls.  These shifts could be any day of the week from 8:00pm – 8:30am.


  • Assist with set up and clean up shelter areas, help to supervise and enforce program guidelines, hand out supplies, interact and build positive relationships with guests.
  • Do an ‘awake shift’ of 1.5 to 4 hours during the night.
  • Be familiar with shelter policies and practices and written records required by ROOTS and its contracting partners.
  • Reply to requests of need, even if unable to come in for shift.
  • Other duties as assigned by the Volunteer Manager and Executive Director.


  • Attend The Ropes training, Anti-Oppression 101, Conflict De-escalation and ROOTS volunteer orientation
  • Complete application and background check
  • Must be 18 years old or older.


  • Must demonstrate ability to work effectively in a volunteer-driven, harm reduction oriented service organization.
  • Must have highly developed communication skills: ability to communicate the written and spoken word clearly and effectively; ability to communicate to a wide variety of people with ease.
  • Good interpersonal skills
  • Solid understanding of issues related to poverty and homelessness.
  • Minimum of two years experience in service provision to youth or young adults, preference given to candidates with demonstrated skill among those impacted by homelessness and oppression

This is an on-call hourly position, called in as needs arise at shelter.  Hourly wage is $13.

Open until filled

Send cover letter and resume to:

Jordan Beaudry, Volunteer  Services Manager
ROOTS Young Adult Shelter
1415 NE 43rd Street, Seattle, WA  98105
or e-mail to: jordan@rootsinfo.org

ROOTS is an equal opportunity employer. LGBTQ, persons of color and
bilingual candidates encouraged to apply.