Position Announcement


JOB TITLE:                            Shelter Director
                      ROOTS  Executive Director

POSITION SUMMARY:   The Shelter Director is responsible for oversight of the ROOTS Young Adult Shelter. The Shelter Director is responsible for the overall operations of the shelter and many of those who work within the shelter team.

The Shelter Director is responsible for the day –to-day operations of the shelter program. This position works closely with the Volunteer Services Manager to hire, train, and supervise both paid and unpaid members of the shelter team. The Shelter Director will also work with the ROOTS Executive Director and Program Committee to set and evaluate program goals. The Shelter Director is responsible for supervision of our jobs program and a full-time case manager. This person will work closely with our Executive Director to assure that our shelter, case management and jobs training programs are meeting our goals around high quality, guest-focused service delivery that is based in an anti-oppression philosophy.

POSITION STATUS:      1.0 FTE, exempt


Leadership: Track record supervising teams, able to lead by setting vision, goals, and increasing skills of those supervised.  Excels at promoting team cohesiveness in a demanding setting.

Interpersonal: Must have demonstrated maturity, dependability and capacity to remain calm in crisis situations, as well as the ability to address interpersonal conflict directly and effectively. Excellent communication skills required. Strong and consistent leadership and training skills are also required.

Therapeutic Skills: Relates well to others and uses strong assessment and therapeutic support skills.  Competent in fostering and demonstrating sustainable practices for self-care, burnout prevention, relational boundaries, and support practices that uphold the dignity of those we serve.  Knowledgeable about the role that trauma plays in a service setting and experienced in mitigating that within large teams, promotes interpersonal accountability.

Professional Practices: Represents ROOTS and programs well in community, maintains collegial relationships in a manner that is accountable and professional.  Proponent of harm reduction, low barrier supports for those we serve while designing programming that promotes their opportunity for growth and housing. Knowledge on local best practices and Housing First service models a plus, case file review experience and confidentiality practices required.

Commitment to Anti-Oppression: Understands that homelessness is a direct result of forms of oppression such as racism, sexism and homophobia. Experience combating systemic oppression in social service settings and commitment to ensuring that these forms of oppression are not replicated in our service delivery.


  1. Experience in a service setting for those without housing or in crisis preferred.
  2. Master’s Degree in Social Work preferred. Other relevant experience will be considered.  Minimum requirements: Bachelors degree in Psychology, Social or Behavioral Sciences, Social Work or closely related field PLUS five years minimum experience.
  3. At least 3 years program supervision experience required with Master’s level degree.

Specific duties and expectations:


  1. Maintains a positive workplace and team environment.
  2. Understands and practices mitigation and reduction of trauma affect, both with each person supervised and in the wider team setting.
  3. Responsible for the annual performance evaluations of those directly supervised; accountable for report-to’s also conducting evaluations of those they supervise.
  4. Recruiting, screening, interviewing, and hiring of Program Managers, Overnight Counselors, and a Program Assistant.
  5. Develop staff competencies as result of observation, supervision and performance evaluations; identify training needs and provide training for staff members as team and individually.
  6. Dedicated to the mitigation of staff turn-over through team member-specific supports, use of professional development plans, possible re-tooling of duties to match strengths, and general capacity to support team cohesiveness.
  7. Skilled at creating standard operating procedures (for tasks and communication) that increase team’s capacity to be responsive to needs of those we serve while supporting consistent service delivery across our shelter, case management and jobs training programs.
  8. Regularly meets with those supervised in group and one-on-one sessions; one-on-ones provided to report-to’s at least monthly.
  9. Skilled in navigating team member performance issues and providing coaching, trainings and other interventions to support team members’ growth.
  10. Maintain strong ties to colleges and universities toward the recruiting and placement of work study, practicum, and internship students. Works with Volunteer Services Manager to share recruiting leads and supervise practicum and intern students within shelter and programs.

Program Management & Direct Support

  1. Able to build rapport with those we serve, understand their culture, and speak knowledgably about why young people are without housing.
  2. Possesses good conflict resolution skills, maintains respectful demeanor in face of challenges.
  3. Assesses the provision of clinical support and supervision to shelter team, oversees contracted providers of clinical care and critical incident debriefs.
  4. Engages with shelter guests respectfully and present in nightly operations  a minimum of twice per month
  5. Evaluates programs efficiency both through the lens of our guests’ experience and funder outcomes. Regularly reports these findings to Program Committee, Executive Director, and team.
  6. Data management related to all funder required data and those elements needed internally to track our progress on program quality and effectiveness.
  7. Can propose and implement outcome-based program changes, able to use both data and subjective information to identify issues.
  8. Performs a wide range of general administrative duties
  9. Clinical lead for shelter, jobs, and case management programs; proposes and implements guest-specific support plans and for use of critical incident debriefs.
  10. Advocates for strength-based and harm-reduction approach to engaging those we serve.
  11. Strong anti-oppression framework and ability to critically analyze shelter operations and service provision from this lens and adjust programming as needed to promote equity and inclusion
  12. Ensures that program supplies and needs are met for each night.
  13. Oversee behavior contracts, guest meetings, and follow-up with those team members who were involved in critical incidents.
  14. Assures team census high enough to cover shifts needed to meet minimum staffing.  Supervises and advises those writing the shelter schedule.
  15. Active participant in strategic planning, agency and program related work-plan creation and implementation.

Community Collaboration& Advocacy

  1. Act as primary liaison with other providers of services both within UDSPA and broader community of agencies that serve youth and young adult who are not housed.  Support the WOOT services collaboration with agency partners.
  2. Oversee sub-contractors of case support or other guest services.
  3. Stay current on funding trends and threats and opportunities for public and private partnerships to support shelter provision.  This may include work with the Seattle Human Services Coalition, All Home, and private funders
  4. Work with Director of Operations on grant reporting including, but not limited to, Human Services Department, and project grants.
  5. Able to find colleagues also using anti-oppression analysis in a services setting to build intra-agency supports and shared training opportunities
  6. Support partner agencies in shelter provision, seek opportunities to collaborate and share knowledge.

General Employee Expectations

  1. Follow ROOTS policies and procedures, resolves conflict within mandates of employee handbook.
  2. Complete evaluations, paperwork thoroughly, accurately, and on-time.
  3. Work withexecutive director to create reports to board on program outcomes, needs, and goals.
  4. Maintain expertise in field of service through participation in applicable educational opportunities.
  5. Other duties as assigned

Salary Range: $57,000-61,000, depending on experience.

Benefits: Health and Dental Insurance, Paid Time Off, and Employee Assistance Plan provided.

To Apply:  Please send cover letter and resume to ROOTS Executive Director Kristine Scott by email to kristine@rootsinfo.org or by regular mail to 1415 NE 43rd Street, Seattle, WA  98105.  No phone calls, please.

ROOTS is an equal opportunity employer. LGBTQ, persons of color and
bilingual candidates encouraged to apply.





ROOTS Young Adult Shelter
Position Announcement

JOB TITLE:       ROOTS Morning Volunteer Mentor
REPORTS TO:  ROOTS Volunteer Services Manager


Responsibilities: The Volunteer Mentor is responsible for training and coaching ROOTS Young Adult Shelter (RYAS) volunteers, in conjunction with the Volunteer Services Manager, Program Managers, and Overnight Supervisors. These duties will be conducted in accordance with the ROOTS Vision and Mission, agency policies and procedures, as well as relevant federal, state and local standards, guidelines and regulations.

Authority: The Volunteer Mentor mentors all RYAS volunteer positions, except that of the Overnight Supervisor. This includes support, training, evaluation and development of these team members in concert with the Program Managers and Supervisors on staff.

Accountability: The Volunteer Mentor is accountable to the Volunteer Services Manager to support operational performance of the Shelter Program in support of the ROOTS Vision and Mission.

Compensation: This is an hourly position with an hourly rate of $15.75/hour.


ROOTS delivers critical services to homeless young adults and other low income persons, advocates for policies that foster dignity and long-term solutions, and works toward building community partnerships.

ROOTS currently operates two direct services programs: the Friday Feast meal program, recognized by Seattle’s homeless newspaper Real Change as “the best of all soup kitchens” and serving over 8000 meals per year; and the ROOTS Young Adult Shelter, the largest emergency shelter in Seattle for young adults. Its mission is to offer critical emergency services in an atmosphere of welcoming hospitality.  The shelter operates 365 days a year with a heavy reliance on volunteers.


  • Demonstrate understanding of and dedication to ROOTS vision and mission
  • Adhere to ROOTS Policies and Procedures, represent and promote  organizational values
  • Perform duties as workload necessitates while demonstrating flexible and efficient time management and ability to prioritize workload
  • Maintain a positive and respectful attitude and strive to create a compassionate but safe and consistent environment in the shelter
  • Communicate proactively with the Volunteer Services Manager; invest in team approach in working with staff and volunteers


  • Supervise teams of 3-5 volunteers per shift, this includes:
    • Assign and train volunteers to perform shelter tasks
    • Coordinate with kitchen volunteers to ensure that they have enough support and supplies to prepare meal for 45 guests; identify morning volunteers to perform kitchen shifts and help kitchen volunteers figure out what food to prepare and serve, as needed
    • Check in with each volunteer during each shift to provide volunteers with individualized logistical and emotional support
    • Support volunteers in their self-care and trauma processing
  • Introduce volunteers to staff and the space:
    • Greet volunteers and maintain a welcoming environment
    • Assist with nametags, help volunteers sign in (using service learning binder if applicable)
    • Introduce volunteers to other volunteers and guests
    • Teach experienced volunteers how to mentor new volunteers
    • Pair volunteers with a buddy to set up space and perform other functions
  • Review rules and expectations for both guests and volunteers
  • Assist Overnight Counselor with conflict de-escalation, as needed
  • Ensure guests leave shelter on-time and that shelter clean-up is completed by 8:30AM
  • Coach volunteers on the following:
    • Conflict de-escalation strategies and techniques
    • Rule enforcement strategies and effective communication with guests and staff
    • Guest engagement: Demonstrate appropriate conversations and trust building
  • Lead opening and debrief meetings:
    • Provide volunteers with general shelter announcements and updates during each opening meeting, and encourage volunteers to sign up for required trainings
    • Inform volunteers about behavior contracts and no-contacts between guests, as needed
  • Create scenario discussion topics to be facilitated during opening meeting, on a monthly basis:
    • Perform independent research to generate topics that align with ROOTS’ anti-oppression framework for scenario discussion, either based on current issues of oppression playing out in society or oppression within shelter space
    • Create one page written outline that summarizes issue of oppression, to provide volunteers background information on selected topic
    • Generate discussion questions related to scenario topic, to be discussed by volunteers during opening meeting
  • Check in with volunteers throughout the shift and following debrief meetings to assess their performance and provide support, as needed
  • Working as part of a team to ensure shelter runs smoothly:
    • Coordinate with PMs, ESs, OSs throughout the night and during debrief to ensure each shelter task receives sufficient coverage
    • Work with ROOTS staff and volunteers in maintaining the shelter facility, assisting with organizing and maintaining shelter supplies and donations.
  • Duties outside of Shelter Hours of Operation:
    • Track and monitor volunteer schedule for assigned night(s) in shelter to ensure sufficient coverage; adjust the schedule when volunteers call out and work with Volunteer Services Manager to find additional coverage for shifts that are short staffed
    • Complete performance evaluations for service learning students and others volunteering with ROOTS for academic credit
    • Write academic letters of recommendation for outstanding volunteers, as requested
    • Meet with volunteers outside of shelter, to discuss any issues or problems within shelter, as needed
    • Participate in regular meetings with the program staff and supervisors
    • Co-Facilitate All-Team meetings, as needed
    • Utilize electronic volunteer database to assist with volunteer record keeping and hours tracking
    • Check ROOTS email account 3-4 times per week and promptly respond to messages from volunteers, Volunteer Services Manager and other shelter staff
  • Guest-related responsibilities:
    • Build good rapport with shelter guests, respond to conflicts and concerns fairly and respectfully
    • Ability to de-escalate conflicts between guests, between guests and volunteers, and between volunteers
    • Support the guest leadership program by tracking guests leadership time and delegating tasks to leadership guests
    • Ensure that volunteer interactions with guests and with one another adhere to ROOTS’ rules, values, philosophy of engagement and anti-oppression principles
  • Organize and maintain shelter supplies and donations
  • Familiarity with shelter policies and practices and written records required by ROOTS
  • Other duties as assigned by the Volunteer Services Manager, which may include:
    • Co-facilitating volunteer orientations and trainings
    • Scheduling volunteers for shifts
    • Creating materials and content for shelter (flyers, posters, training guides, etc)


  • Experience working with young adults or homeless and under-served groups, including demonstrated ability to positively engage with people in need
  • Must have highly developed communication skills: ability to communicate the written and spoken word clearly and effectively; ability to communicate to a wide variety of people with ease
  • Ability to identify and disrupt instances of oppression and hold difficult conversations
  • Good organizational skills: well disciplined, able to meet deadlines, self-starter, able to work under pressure of many priorities and deadlines
  • Good interpersonal and facilitation skills; demonstrated ability to train and coach quality volunteers
  • Solid understanding of issues related to poverty, racism, and homelessness and capacity to advocate and build programs that counteract the oppression of those we serve
  • Current or former ROOTS shelter volunteer

Application deadline: Job closed when filled

Send cover letter, resume, and supplemental questions to:

Jordan Beaudry
ROOTS Volunteer Manager
1415 NE 43rd Street  Seattle, WA  98105
or jordan@rootsinfo.org

ROOTS is an equal opportunity employer. LGBTQ, persons of color, and bilingual candidates encouraged to apply.




ROOTS Young Adult Shelter
Position Announcement

   Overnight On-Call Staff
       ROOTS Shelter Director

POSITION SUMMARY:The ROOTS Young Adult Shelter in the U-District is seeking staff available for on-call shifts from 8pm to 8:30am. This is a paid position ($14 hour) that includes sleeping on-site. We prefer candidates already working in the youth services field who can respond to same-evening phone calls.  These shifts could be any day of the week from 8:00pm – 8:30am.


  • Assist with set up and clean up shelter areas, help to supervise and enforce program guidelines, hand out supplies, interact and build positive relationships with guests.
  • Do an ‘awake shift’ of 1.5 to 4 hours during the night.
  • Be familiar with shelter policies and practices and written records required by ROOTS and its contracting partners.
  • Reply to requests of need, even if unable to come in for shift.
  • Other duties as assigned by the Volunteer Manager and Executive Director.


  • Attend The Ropes training, Anti-Oppression 101, Conflict De-escalation and ROOTS volunteer orientation
  • Complete application and background check
  • Must be 18 years old or older.


  • Must demonstrate ability to work effectively in a volunteer-driven, harm reduction oriented service organization.
  • Must have highly developed communication skills: ability to communicate the written and spoken word clearly and effectively; ability to communicate to a wide variety of people with ease.
  • Good interpersonal skills
  • Solid understanding of issues related to poverty and homelessness.
  • Minimum of two years experience in service provision to youth or young adults, preference given to candidates with demonstrated skill among those impacted by homelessness and oppression

This is an on-call hourly position, called in as needs arise at shelter.  Hourly wage is $14.

Open until filled

Send cover letter and resume to:

Jordan Beaudry, Volunteer  Services Manager
ROOTS Young Adult Shelter
1415 NE 43rd Street, Seattle, WA  98105
or e-mail to: jordan@rootsinfo.org

ROOTS is an equal opportunity employer. LGBTQ, persons of color and
bilingual candidates encouraged to apply.


ROOTS Young Adult Shelter
Position Announcement

            Anti-Oppression Guest Dialogue Facilitator
       ROOTS’ Volunteer Services Manager

POSITION SUMMARY:   The ROOTS Young Adult Shelter in the U-District is seeking an Anti-Oppression Guest Dialogue Facilitator. This position is in charge of planning and co-facilitating 1-2 ROOTS guest dialogue sessions per month for homeless young adults of specific marginalized identities (LGBTQ+, People of Color, etc), and one that is open to guests of all backgrounds and identities. This is a part time paid position that is expected to work 10-20 hours per month. Exact hours may vary.


  • Co-facilitate 1-2 ROOTS guest dialogue sessions, helping guests explore and process the impacts of their oppression and the ways it affects their lives within and outside of ROOTS shelter space
  • Collaborate with co-facilitator to generate and plan content for monthly dialogue sessions.
  • Participate in monthly dialogue planning meetings with facilitators from all ROOTS dialogue sessions to coordinate content between the groups and establish monthly themes that will be common across all the dialogue sessions.
  • Attend dialogue facilitator debrief meetings every other month to process and adjust dialogue content, and provide peer feedback and support to enhance facilitator performance,
  • Co-facilitate Anti-Oppression Continuing Education Sessions for ROOTS’ staff and volunteers once every 3-4 months, alternating with other facilitators, as assigned
  • Build and maintain compassionate rapport with ROOTS guests who participate in dialogue sessions, this can include one-on-one debriefs following sessions
  • Promote community building both within affinity groups and in the community
  • Have regular one on one sessions with supervisor
  • Track current events, especially those disproportionately impacting marginalized communities, in order promote safe discussion and processing during dialogue groups
  • Set-up space and recruit participants from shelter before each dialogue session; clean up space after each session
  • Bring or procure snacks for each dialogue session (to be reimbursed by ROOTS)
  • Work with other Anti-Oppression team members to monitor, track, report and respond to instances of oppression within ROOTS shelter and dialogue sessions as they occur
  • Work to uphold, implement, and modify ROOTS 5 year Anti-Oppression plan
  • Attend ROOTS Anti-Oppression Committee meetings as requested
  • Other duties as assigned and/or necessary


  • Attend ROOTS’ volunteer orientation, The Ropes training, Anti-Oppression 101 and Conflict De-escalation
  • Complete application and background check
  • Must be 18 years old or older.


  • Demonstrated ability to work effectively in a volunteer-driven, harm reduction oriented service organization
  • Exhibit highly developed communication skills: ability to communicate the written and spoken word clearly and effectively
  • Ability to communicate and build connection between people with a wide variety of backgrounds, identities and lifestyles
  • Intersectional understanding of issues related to poverty, trauma and homelessness
  • Must demonstrate an understanding of the workings of institutional and interpersonal oppression Commitment to de-constructing the effects of white supremacy, misogyny, and systematic oppression
  • Commitment to the voice of those we serve as being central to conversations and activities
  • Good interpersonal skills, comfortable with emotional charged topics
  • Preference given to ROOTS team members, former ROOTS guests, as well as those impacted by homelessness and oppression
  • Prior experience as facilitator a plus
  • Capacity to implement trauma informed care desired

This is a part-time hourly position that is expected to work approximately 10-20 hours/month.

Open until filled

Send cover letter and resume to:

Jordan Beaudry, Volunteer Services Manager
ROOTS Young Adult Shelter
1415 NE 43rd Street, Seattle, WA  98105
or e-mail to: jordan@rootsinfo.org