Employment

ROOTS Young Adult Shelter Job Description
JOB TITLE:    ROOTS Volunteer Services Manager
REPORTS TO:  ROOTS Executive Director

POSITION SUMMARY:

  • Responsibilities: The Volunteer Manager is responsible for volunteer recruiting for and supporting volunteer operations of the ROOTS Young Adult Shelter. This position manages the ROOTS shelter volunteer program, and the community outreach required to market ROOTS to new volunteers. This position is also our anti-oppression lead on the management team.  This includes using an anti-oppression lens in operations, agency initiatives and co-chairing our anti-oppression team. The Volunteer Services Manager works closely with the Shelter Director and the Executive Director. These duties will be conducted in accordance with the ROOTS Vision, Mission, and Values; agency policies and procedures, as well as relevant federal, state and local standards, guidelines and regulations.
  • Authority: The Volunteer Services Manager oversees all volunteer operations related to the ROOTS Young Adult Shelter. Volunteer team building also includes external events that occur throughout the year.  This position also is responsible for the organization-wide initiative against oppression, especially as relates to groups served in our shelter and those who serve as volunteers.
  • Accountability: The Volunteer Services Manager is accountable to the Executive Director to support operational performance of the Shelter Program in support of the ROOTS Vision, Mission, and Values.

This is a fulltime non-exempt position with a salary of $40-43k/year (depending on experience), health and dental benefits, paid time off, and an employee assistance package.

MISSION, VISION, VALUES, AND PROGRAMS:

Mission Statement: ROOTS Young Adult Shelter builds community and fosters dignity through access to essential services and a safe place to sleep for young adults experiencing homelessness.

Vision: Everyone has a safe place to call home.

Values:

  1. We value each guest as an individual, without judgment or bias.
  2. We drive change by discussing, addressing, and breaking down social and economic barriers to equality for the benefit of young adults experiencing homelessness.
  3. We work as a cohesive, passionate team to provide the best services possible to guests and build partnerships with the larger community.
  4. We honor, respect, and encourage the unique backgrounds of all individuals.

ROOTS currently operates two direct services programs: The Friday Feast meal program (serving nearly 7000 meals per year) and the ROOTS Young Adult Shelter, the largest emergency shelter in King County for young adults.  We offer critical emergency services in an atmosphere of welcoming hospitality.  The shelter operates 365 days a year.

AGENCY EXPECTATIONS OF EMPLOYEE

  • Demonstrate understanding of and dedication to ROOTS vision, mission, and values.
  • Adhere to ROOTS policies and procedures and represent and promote ROOTS organizational values.
  • Perform duties while demonstrating flexible and efficient time management and ability to prioritize demanding work load.
  • Maintain a positive and respectful attitude and strive to create a compassionate but safe and consistent environment in the shelter and workplace.
  • Communicate proactively and regularly with the Executive Director and Shelter Director; utilize a team approach on program decisions. Be able to think innovatively about program and volunteer management.
  • To be adaptable in scheduling work hours as needs vary.

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Recruit, screen, and retain volunteers. Ensure adequate volunteer staff are recruited, trained and scheduled to maintain a high quality shelter and meet a minimum ratio for team members to guests.
  • Evaluate volunteer recruitment strategies to ensure that shelter teams (of volunteers and volunteer mentors) respect the diversity of those ROOTS serves.
  • Plan team-building events and identify opportunities to thank and showcase the efforts of ROOTS volunteers.
  • Support and supervise volunteer mentors, assess training needs, conduct one-on-one meetings, evaluate performance, and provide coaching and professional development. This also includes hiring, implementing disciplinary action, and terminating team members as needed.
  • Support and supervise our anti-oppression team members including the Anti-Oppression Lead. Promote their professional development, access to resources and efficacy within the organization.
  • Complete all paperwork and documentation required for supervision, volunteer recruitment, and retention goals.
  • Update online recruitment content and screen volunteer inquiries; follow-up on expressions of interest.
  • Liaise with multiple service placement organizations to identify, orient, and work with volunteers and service learners.
  • Conduct outreach efforts to build new partnerships and to recruit teams and individuals to volunteer. Outreach efforts include tabling, public speaking, and publishing (including but not limited to colleges, churches, civic groups, workplaces, and advocacy organizations).
  • Coordinate volunteer placements in other roles, both one-time assignments or on-going (groups, admin support, event support, meal teams).
  • Participate in regular meetings with the shelter team, shelter director, executive director, and anti-oppression and program committees.
  • Track volunteer data, including hours and active volunteer census, responsible for database.
  • Lead new volunteer orientation sessions. Evaluate and modify volunteer training curriculum content and on-boarding as needed, based on participant feedback and input from Shelter Director and Program Coordinators.
  • In conjunction with Shelter Director, identify, research, and implement training sessions to support the shelter team.
  • Help lead ROOTS’ anti-oppression efforts; this includes acting as co-chair of the ROOTS Anti-Oppression Team.
  • Promote an anti-oppression perspective and the resulting culture change within the management team and shelter team.
  • Serve as agency lead in recommending training sessions for others, both paid and unpaid, related to the different forms of oppression.
  • Be familiar with shelter policies and practices and written records required by ROOTS and its contracting partners. Works in and supports shelter operations as necessary.
  • Other duties as assigned by the Executive Director.

QUALIFICATIONS

  • Experience working with young adults or homeless and under-served groups, including demonstrated ability to positively engage with people in need.
  • Must have highly developed communication skills: ability to communicate the written and spoken word clearly and effectively; ability to communicate to a wide variety of people with ease.
  • Good organizational skills: well disciplined, able to meet deadlines, self-starter, able to work under pressure of many priorities and deadlines.
  • Volunteer operations experience.
  • Anti-oppression dedication and capacity to support organizational growth and culture shifts
  • Capable of naming and interrupting episodes of oppression, skilled facilitator in debriefing and correcting these episodes.
  • Good interpersonal skills; demonstrated ability to recruit, screen, and retain quality volunteers who will not be biased against those we serve.
  • Solid understanding of issues related to poverty and homelessness. Capable advocate for those we serve, capacity to build programs that counteract the oppression of those we serve.
  • Proficiency in Microsoft Office, relational databases, report generation, and basic data analysis.
  • Demonstrated recruiting experience.
  • Systems thinker- able to recommend programmatic changes toward long-term goals.
  • Bachelor’s degree in human services, social work, psychology, or related field; certification or training in volunteer management, other relevant experience will be considered.

Application deadline: Job closed when filled
Send cover letter and resume to:
ROOTS Executive Director, Kristine Scott
1415 NE 43rd Street     Seattle, WA  98105
or admin@rootsinfo.org

ROOTS is an equal opportunity employer. LGBTQ+, persons of color, and bilingual candidates are encouraged to apply.

 

 

ROOTS POSITION ANNOUNCEMENT

JOB TITLE:              ROOTS Case Manager
REPORTS TO:         Shelter Director

 

POSITION SUMMARY

The ROOTS Case Manager will help to ensure that homeless and at-risk young adults have the services and support needed to achieve self-sufficiency.  Job responsibilities include housing, employment and educational assistance, mental health and chemical dependency support and general case management. The ideal candidate is familiar with standard case management concepts, practices and procedures.

RESPONSIBILITIES

Specific responsibilities include:

  • Maintain a caseload of guests, providing comprehensive case management services, including but not limited to advocacy, assessment, crisis response and intervention, conflict resolution, assistance in problem solving, and referrals
  • Develop individualized service and treatment plans and goals by assessing Guests’ needs, situations, strengths and support networks
  • Develop and maintain relationships with service partners, organizational allies and other community services and resources
  • Work closely with and refer guests as necessary to various community resources; including local, state and federal government assistance programs, e.g. legal assistance, food stamps, and healthcare
  • Evaluate and track improvement in guests’ life circumstances, including housing and employment status, mental health and substance abuse
  • Periodic reporting to management related to efficacy of services provided, guests’ status metrics and ad-hoc requests
  • Conduct individual and group counseling sessions as needed
  • Participate in staff meetings, trainings, and supervisory sessions as required
  • In addition to daytime hours, maintain a limited presence in shelter

QUALIFICATIONS

  • Bachelor’s Degree required. Bachelor’s Degree in Social Work, Psychology or other related field preferred. Master’s Degree in related field a plus
  • Minimum two years of clinical, individual or group counseling experience with individuals experiencing homelessness, mental health problems and/or substance abuse/addiction, experience with all preferred
  • Strong computer skills and experience with Microsoft Office Suite
  • Strong written and verbal communication skills; including ability to communicate clearly and effectively with ease to a wide-ranging audience
  • Bilingual English/Spanish a plus

AGENCY EXPECTATIONS OF EMPLOYEE

  • Demonstrate understanding of and dedication to ROOTS vision, values and mission, especially our Guest-centric philosophy of care
  • Adhere to ROOTS Policies and Procedures, able to promote ROOTS organizational values
  • An understanding of the role oppression plays in the perpetuation of inequity, especially as it relates to young people who are not housed
  • Attendance at required trainings and meetings, including Conflict De-escalation training,  Ropes training and ROOTS volunteer orientation

The Case Manager will report to the Shelter Director. This is a full-time non-exempt salaried position and may occasionally require evening, weekend and holiday shifts. Salary is $43,000, and includes paid time off, medical and dental insurance, and an Employee Assistance Program.

APPLICATION PROCESS

Please submit application materials to Kathleen Murphy, Shelter Director at Kathleen@rootsinfo.org. Send with the subject line “Case Manager Position Job Application – [Your Last Name]”:

  • A cover letter describing your qualifications, interest in the position and how you will be able to help ROOTS realize its mission, vision and values
  • A current resume
  • Three professional references

MISSION

ROOTS Young Adult Shelter builds community and fosters dignity through access to essential services and a safe place to sleep for young adults experiencing homelessness

ROOTS currently operates two direct services programs: the Friday Feast meal program, serving over 6,000 meals per year, and the ROOTS Young Adult Shelter, which is open every night and is the largest emergency shelter in Seattle specifically serving homeless persons ages of 18 to 25.  Our mission is to offer critical emergency services in an atmosphere of welcoming hospitality.  ROOTS is a harm reduction-oriented service organization. The shelter employs a small paid staff, with a heavy reliance on volunteers.

 

Open until filled

Kathleen Murphy, ROOTS Shelter Director
Kathleen@rootsinfo.org
ROOTS Young Adult Shelter
1415 NE 43rd Street, Seattle, WA  98105

 

ROOTS is an equal opportunity employer. LGBTQ, persons of color and bilingual candidates encouraged to apply.

 

 

ROOTS POSITION ANNOUNCEMENT

JOB TITLE:            Overnight On-Call Staff
REPORTS TO:
       ROOTS Shelter Director

POSITION SUMMARY:   The ROOTS Young Adult Shelter in the U-District is seeking staff available for on-call shifts from 8pm to 8:30am. This is a paid position ($12 hour) that includes sleeping on-site. We prefer candidates already working in the youth services field who can respond to same-evening phone calls.  These shifts could be any day of the week from 8:00pm – 8:30am.

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Assist with set up and clean up shelter areas, help to supervise and enforce program guidelines, hand out supplies, interact and build positive relationships with guests.
  • Do an ‘awake shift’ of 1.5 to 4 hours during the night.
  • Be familiar with shelter policies and practices and written records required by ROOTS and its contracting partners.
  • Reply to requests of need, even if unable to come in for shift.
  • Other duties as assigned by the Volunteer Manager and Executive Director.

REQUIREMENTS

  • Attend The Ropes training, Conflict De-escalation and ROOTS volunteer orientation
  • Complete application and background check
  • Must be 18 years old or older.

 QUALIFICATIONS

  • Must demonstrate ability to work effectively in a volunteer-driven, harm reduction oriented service organization.
  • Must have highly developed communication skills: ability to communicate the written and spoken word clearly and effectively; ability to communicate to a wide variety of people with ease.
  • Good interpersonal skills
  • Solid understanding of issues related to poverty and homelessness.
  • Minimum of two years experience in service provision to youth or young adults, preference given to candidates with demonstrated skill among those impacted by homelessness and oppression

This is an on-call hourly position, called in as needs arise at shelter.  Hourly wage is $13 (effective 1/1/17).

Open until filled

Send cover letter and resume to:

Kathleen Murphy, Shelter Director
ROOTS Young Adult Shelter
1415 NE 43rd Street, Seattle, WA  98105
or e-mail to: kathleen@rootsinfo.org

ROOTS is an equal opportunity employer. LGBTQ, persons of color and bilingual candidates encouraged to apply.