ROOTS Young Adult Shelter
Position Announcement

JOB TITLE:              ROOTS Case Manager
REPORTS TO:         Shelter Director
JOB STATUS:           Full-time, Temporary. (This position is temporary through the end of 2019, with the opportunity to change to permanent dependent on funding.)


The ROOTS Case Manager will help to ensure that young adults experiencing homelessness have the services and support needed to achieve self-sufficiency.  Job responsibilities include housing, employment, and educational assistance, mental health and chemical dependency support, referrals to specialized services, and general case management. The ideal candidate is familiar with standard case management concepts, practices, and procedures.


Specific responsibilities include:

  • Maintain a caseload of guests, providing comprehensive case management services, including but not limited to advocacy, assessment, crisis response and intervention, conflict resolution, assistance in problem solving, care coordination with other providers or organizations, and referrals to other services as needed.
  • Develop individualized service and treatment and goal plans by assessing guests’ needs, situations, strengths, and support networks
  • Develop and maintain relationships with service partners, organizational allies, and other community services and resources
  • Work closely with and refer guests as necessary to various community resources; including local, state and federal government assistance programs, e.g. legal assistance, food stamps, and healthcare
  • Evaluate and track improvement in guests’ life circumstances, including housing and employment status, mental health, and substance abuse
  • Periodic reporting to management related to efficacy of services provided, guests’ status metrics and ad-hoc requests
  • Conduct regular individual support meetings with guests and be present during shelter operations at least once per week to provide case management support
  • Participate in staff meetings, trainings, and supervisory sessions as required
  • Provide case management support during weekly drop-in services
  • Become trained as a Coordinated Entry for All housing assessor and complete housing assessments for guests accessing services.
  • Attend weekly CEA case conferencing meetings to advocate for housing referrals for shelter guests who have completed assessments.
  • Work closely with the Community and Client Services Coordinator to develop relevant programming for guest support.


  • Bachelor’s Degree required. Bachelor’s Degree in Social Work, Psychology, or other related field preferred. Master’s Degree in related field a plus
  • Minimum two years of case management or clinical counseling experience working with individuals experiencing homelessness, mental illness and/or substance use/misuse; experience with all preferred.
  • Strong computer skills and experience with Microsoft Office Suite
  • Strong written and verbal communication skills; including ability to communicate clearly and effectively with ease to a wide-ranging audience
  • Bilingual English/Spanish a plus


  • Demonstrate understanding of and dedication to ROOTS vision, values and mission, especially our guest-centric philosophy of care.
  • Adhere to ROOTS Policies and Procedures, able to promote ROOTS organizational values
  • An understanding of the role oppression plays in the perpetuation of inequity, especially as it relates to young people who are not housed
  • Experience and familiarity with harm reduction and trauma-informed care.
  • Attendance at required trainings and meetings, including Conflict De-escalation training, Ropes training, and ROOTS volunteer orientation.
  • Must provide proof of active CPR/First Aid certification or ability to obtain within 60 days of hire.

The Case Manager will report to the Shelter Director. This is a full-time non-exempt salaried position and may occasionally require evening, weekend and holiday shifts. Salary is $43,000, and includes paid time off, medical and dental insurance, and an Employee Assistance Program. Position is currently temporary through the end of 2019, with the opportunity to change to permanent dependent on funding.


Please submit application materials to Kat Ousley, Shelter Director at Kat@rootsinfo.org. Send with the subject line “Case Manager Position Job Application – [Your Last Name]”:

  • Cover letter describing your interest in the position, qualifications, and how you, as a case manager at ROOTS, would incorporate our guest-centric and harm reduction philosophies of care in your work.
  • Current resume
  • Three professional references, at least one current or past direct supervisor


ROOTS Young Adult Shelter builds community and fosters dignity through access to essential services and a safe place to sleep for young adults experiencing homelessness

ROOTS currently operates two direct services programs: the Friday Feast meal program, serving over 6,000 meals per year, and the ROOTS Young Adult Shelter, which is open every night and is the largest emergency shelter in Seattle specifically serving homeless persons ages of 18 to 25.  Our mission is to offer critical emergency services in an atmosphere of welcoming hospitality.  ROOTS is a harm reduction-oriented service organization. The shelter employs a small paid staff, with a heavy reliance on volunteers.

Open until filled

Kat Ousley, ROOTS Shelter Director
ROOTS Young Adult Shelter
1415 NE 43rd Street, Seattle, WA  98105


ROOTS is an equal opportunity employer. LGBTQ, persons of color and bilingual candidates encouraged to apply.


ROOTS Young Adult Shelter
Position Announcement

           ROOTS Afternoon Safety Coordinator
       ROOTS Director of Operations


ROOTS Young Adult Shelter in the U-District is seeking candidates for the position of ROOTS Afternoon Safety Coordinator to ensure the smooth functioning of ROOTS’ shelter program by supporting guests and staff with managing relationships in the alley. The alley between 15th and University Avenue is where the community accesses services within the University Temple United Methodist (UTUM) church and where ROOTS’ neighbor businesses are located. The ROOTS Safety Coordinator works on behalf of the UTUM partners and all the alley community to support a welcoming and safe environment for everyone in the alley.

The ROOTS Safety Coordinator will be proficient at conflict de-escalation, relationship building, outreach, and working with diverse communities. This position is a part time position with the afternoon/early evening shift currently available.

Accountability: The Shelter Safety Coordinator reports directly to the Director of Operations who will conduct regular 1:1 supervision meetings. During the evening shift the Shelter Safety Coordinator reports to the Program Manager and/or the Shelter Director.


  • Patrols assigned areas on foot checks for unsafe conditions and/or hazards such as:
    • unlocked doors.
    • security violations.
    • blocked ingress and egress.
    • unauthorized persons
    • sleeping in doorways.
    • proper disposal of loose needles.
  • Conducts daily inspections of all areas to ascertain their conditions of security and safety.
  • Performs monthly preventative maintenance and required equipment checks, i.e.: fire extinguishers, door alarms and panel, building alarms, all doors and locks.
  • Prepares daily logs or reports as required.
  • Directs vehicle and pedestrian traffic as needed.
  • Effectively deals with individuals who are unauthorized to park in parking spaces or loiter in doorways.
  • Responds to all codes and alarms in accordance with ROOTS’(and by extension UTUM’s) safety and emergency policies.
  • Coordinates with local Police, Fire, and Emergency personnel as indicated.
  • Responds to and investigates reported thefts, disturbances and incidents.
  • Responds to medical emergency call such as slips or falls in the facility or on the grounds, and assists authorities as the case warrants.
  • Responds appropriately to a variety of human service issues, including domestic abuse, substance abuse, psychiatric cases, and/or anxious/upset visitors.
  • Maintains composure and professional demeanor in an occasionally chaotic environment.
  • Practices universal precautions.
  • Utilizes verbal de-escalation techniques.
  • Effectively and compassionately interacts and deals with homeless individuals who
    • loiter
    • setup encampments in the alley or anywhere around UTUM.
    • are engaged in illicit activity.
    • panhandle volunteers, guests and/or staff.
  • Coordinates with local Police, shelters or other community based organizations who support homeless individuals.
  • Upholds ROOTS Mission, Vision and Values, and its policies and procedures.
  • Complies with behavioral expectations and maintains courteous and effective interactions with colleagues and patients.
  • Participates in all required quality improvement activities.
  • Participates in and successfully completes mandatory education and training
  • Performs all other duties as needed or directed to meet the needs of ROOTS and the alley partners


  • The chosen candidate will attend The Ropes training, Anti-Oppression 101, Conflict Response, and ROOTS volunteer/staff orientation and any other trainings and/or certifications that ROOTS deems necessary
  • Complete application and background check
  • Must be 18 years old or older.


  • Training or understanding of harm reduction framework
  • Experience working with homeless shelter and/or homeless populations
  • Strong verbal conflict de-escalation skills (certification/training preferred)
  • Must have highly developed communication skills including the ability write and speak clearly and effectively and the ability and willingness to communicate to a wide variety of people with ease.
  • Previous academic or practical experience working on issues of poverty, oppression, and homelessness
  • Experience working in communities of color
  • Experience working within a social justice framework

This is a part-time hourly position scheduled for a minimum of a three-hour shift, at a minimum of 5-days a week beginning at $20.00/hr.

Open until filled

Send cover letter and resume to:

Matt Fox, Director of Operations
ROOTS Young Adult Shelter
1415 NE 43rd Street, Seattle, WA  98105
or e-mail to: matt@rootsinfo.org

ROOTS is an equal opportunity employer. Persons of color, LGBTQ+ and bilingual candidates strongly encouraged to apply.