JOB TITLE:              ROOTS Case Manager
REPORTS TO:         Shelter Director



The ROOTS Case Manager will help to ensure that homeless and at-risk young adults have the services and support needed to achieve self-sufficiency.  Job responsibilities include housing, employment and educational assistance, mental health and chemical dependency support and general case management. The ideal candidate is familiar with standard case management concepts, practices and procedures.


Specific responsibilities include:

  • Maintain a caseload of guests, providing comprehensive case management services, including but not limited to advocacy, assessment, crisis response and intervention, conflict resolution, assistance in problem solving, and referrals
  • Develop individualized service and treatment plans and goals by assessing Guests’ needs, situations, strengths and support networks
  • Develop and maintain relationships with service partners, organizational allies and other community services and resources
  • Work closely with and refer guests as necessary to various community resources; including local, state and federal government assistance programs, e.g. legal assistance, food stamps, and healthcare
  • Evaluate and track improvement in guests’ life circumstances, including housing and employment status, mental health and substance abuse
  • Periodic reporting to management related to efficacy of services provided, guests’ status metrics and ad-hoc requests
  • Conduct individual and group counseling sessions as needed
  • Participate in staff meetings, trainings, and supervisory sessions as required
  • In addition to daytime hours, maintain a limited presence in shelter


  • Bachelor’s Degree required. Bachelor’s Degree in Social Work, Psychology or other related field preferred. Master’s Degree in related field a plus
  • Minimum two years of clinical, individual or group counseling experience with individuals experiencing homelessness, mental health problems and/or substance abuse/addiction, experience with all preferred
  • Strong computer skills and experience with Microsoft Office Suite
  • Strong written and verbal communication skills; including ability to communicate clearly and effectively with ease to a wide-ranging audience
  • Bilingual English/Spanish a plus


  • Demonstrate understanding of and dedication to ROOTS vision, values and mission, especially our Guest-centric philosophy of care
  • Adhere to ROOTS Policies and Procedures, able to promote ROOTS organizational values
  • An understanding of the role oppression plays in the perpetuation of inequity, especially as it relates to young people who are not housed
  • Attendance at required trainings and meetings, including Conflict De-escalation training,  Ropes training and ROOTS volunteer orientation

The Case Manager will report to the Shelter Director. This is a full-time non-exempt salaried position and may occasionally require evening, weekend and holiday shifts. Salary is $43,000, and includes paid time off, medical and dental insurance, and an Employee Assistance Program.


Please submit application materials to Kathleen Murphy, Shelter Director at Kathleen@rootsinfo.org. Send with the subject line “Case Manager Position Job Application – [Your Last Name]”:

  • A cover letter describing your qualifications, interest in the position and how you will be able to help ROOTS realize its mission, vision and values
  • A current resume
  • Three professional references


ROOTS Young Adult Shelter builds community and fosters dignity through access to essential services and a safe place to sleep for young adults experiencing homelessness

ROOTS currently operates two direct services programs: the Friday Feast meal program, serving over 6,000 meals per year, and the ROOTS Young Adult Shelter, which is open every night and is the largest emergency shelter in Seattle specifically serving homeless persons ages of 18 to 25.  Our mission is to offer critical emergency services in an atmosphere of welcoming hospitality.  ROOTS is a harm reduction-oriented service organization. The shelter employs a small paid staff, with a heavy reliance on volunteers.


Open until filled

Kathleen Murphy, ROOTS Shelter Director
ROOTS Young Adult Shelter
1415 NE 43rd Street, Seattle, WA  98105


ROOTS is an equal opportunity employer. LGBTQ, persons of color and bilingual candidates encouraged to apply.


ROOTS Young Adult Shelter
Position Announcement

JOB TITLE:          Overnight Counselor
       ROOTS Shelter Director

POSITION SUMMARY:   The ROOTS Young Adult Shelter in the U-District is seeking staff for one overnight position with shifts from 10:45pm to 8:30am (9:30am on Saturday mornings). This is a paid position. We prefer candidates already working in the youth services field. These shifts would be three or four days of the week.


  • Complete shelter, demographic and other documentation for reporting requirements.
  • Help supervise and enforce program guidelines, hand out supplies, interact and build positive relationships with guests.
  • Be familiar with shelter policies and practices and written records required by ROOTS and its contracting partners.
  • Must remain awake during entire shift.
  • Maintain safety and security by monitoring all general access areas and enforcing project rules.
  • Conduct walks around shelter to check on each guest in conjunction with the overnight team.
  • Intervene in crises, respond to emergencies, and initiate action as required, including contact with emergency response systems and ROOTS staff/management.
  • Serve as lead staff in the morning to ensure all guests are awake and exit shelter on time and that shelter is prepared for the coming evening.
  • Post menus and/or prepare food for meals.
  • Solicit donations for hygiene and other shelter support related items
  • Participate in staff meetings and trainings.
  • Other duties as assigned.


  • Attend The Ropes training, Conflict De-escalation, King County HMIS, and ROOTS Volunteer Orientation.
  • Complete application and criminal background check.


  • Minimum of two years experience in service provision to youth or young adults (or equivalent), preference given to candidates with demonstrated skill among those impacted by homelessness and oppression.
  • Post-secondary education preferred but not required.
  • Demonstrate ability to work effectively in a volunteer-driven, harm reduction oriented service organization.
  • Highly developed communication skills: ability to communicate the written and spoken word clearly and effectively; ability to communicate to a wide variety of people with ease.
  • Good interpersonal skills.
  • Solid understanding of issues related to poverty and homelessness.


This is an hourly position and is usually scheduled for approximately 35-40 hours/week.  Hourly wage starts at $15.00.  Benefits include health and dental coverage and paid time off.

Position to start May1, 2017 – open until filled

Send cover letter and resume to:

Kathleen Murphy
No Phone Calls

ROOTS is an equal opportunity employer. LGBTQ, persons of color, and bilingual candidates encouraged to apply.