ROOTS Young Adult Shelter Job Description
JOB TITLE:      ROOTS Volunteer Services Manager
REPORTS TO:  ROOTS Executive Director


  • Responsibilities: The Volunteer Manager is responsible for volunteer recruiting for and supporting volunteer operations of the ROOTS Young Adult Shelter. This position manages the ROOTS shelter volunteer program, is responsible for community outreach, and supports our anti-oppression initiatives. The Volunteer Services Manager works closely with the Shelter Director and the Executive Director. These duties will be conducted in accordance with the ROOTS Vision, Mission, and Values; agency policies and procedures, as well as relevant federal, state and local standards, guidelines and regulations.
  • Authority: The Volunteer Manager oversees all volunteer operations related to the ROOTS Young Adult Shelter. Volunteer team building also includes external events that occur throughout the year.  This position also is responsible for the organization-wide initiative against oppression, especially as relates to groups served in our shelter.
  • Accountability: The Volunteer Services Manager is accountable to the Executive Director to support operational performance of the Shelter Program in support of the ROOTS Vision, Mission, and Values.

This is a fulltime non-exempt position with a salary of $40-43k/year (depending on experience), health and dental benefits, paid time off, and an employee assistance package.


Mission Statement: ROOTS Young Adult Shelter builds community and fosters dignity through access to essential services and a safe place to sleep for young adults experiencing homelessness.

Vision: Everyone has a safe place to call home.


  1. We value each guest as an individual, without judgment or bias.
  2. We drive change by discussing, addressing, and breaking down social and economic barriers to equality for the benefit of young adults experiencing homelessness.
  3. We work as a cohesive, passionate team to provide the best services possible to guests and build partnerships with the larger community.
  4. We honor, respect, and encourage the unique backgrounds of all individuals.

ROOTS currently operates two direct services programs: The Friday Feast meal program (serving over 7000 meals per year) and the ROOTS Young Adult Shelter, the largest emergency shelter in King County for young adults.  We offer critical emergency services in an atmosphere of welcoming hospitality.  The shelter operates 365 days a year.


  • Demonstrate understanding of and dedication to ROOTS vision, mission, and values.
  • Adhere to ROOTS policies and procedures and represent and promote ROOTS organizational values.
  • Perform duties while demonstrating flexible and efficient time management and ability to prioritize demanding work load.
  • Maintain a positive and respectful attitude and strive to create a compassionate but safe and consistent environment in the shelter and workplace.
  • Communicate proactively and regularly with the Executive Director and Shelter Director; utilize a team approach on program decisions. Be able to think innovatively about program and volunteer management.
  • To be adaptable in scheduling work hours as needs vary.



  • Recruit, screen, and retain volunteers. Ensure adequate volunteer staff are recruited, trained and scheduled to maintain a high quality shelter and meet a minimum ratio for team members to guests.
  • Evaluate volunteer recruitment strategies to ensure that shelter teams (of volunteers and volunteer mentors) reflect the diversity of those ROOTS serves.
  • Plan team-building events and identify opportunities to thank and showcase the efforts of ROOTS volunteers.
  • Support and supervise volunteer mentors, assess training needs, conduct one-on-one meetings, evaluate performance, and provide coaching and professional development. This also includes hiring disciplinary action, and terminating team members as needed.
  • Complete all paperwork and documentation required for supervision, volunteer recruitment, and retention goals.
  • Update online recruitment content and screen volunteer inquiries; follow-up on expressions of interest.
  • Liaise with multiple service placement organizations to identify, orient, and work with volunteers and service learners.
  • Conduct outreach efforts to build new partnerships and to recruit teams and individuals to volunteer. Outreach efforts include tabling, public speaking, and publishing (including but not limited to colleges, churches, civic groups, workplaces, and advocacy organizations).
  • Coordinate volunteer placements in other roles, both one-time assignments or on-going (groups, admin support, event support, meal teams).
  • Participate in regular meetings with the shelter team.
  • Track volunteer data, including hours and active volunteer census, responsible for database.
  • Lead new volunteer orientation sessions. Evaluate and modify volunteer training curriculum content and on-boarding as needed, based on participant feedback and input from Shelter Director and Program Coordinators.
  • In conjunction with Shelter Director, identify, research, and implement training sessions to support the shelter team.
  • Position may include a trainer’s role in shelter orientations, “The Ropes: Understanding and Engaging Youth Homelessness”
  • Help lead ROOTS’ anti-oppression efforts; this includes acting as co-chair of the ROOTS Anti-Oppression Team.
  • Serve as agency lead in recommending training sessions for others, both paid and unpaid, related to the different forms of oppression
  • Be familiar with shelter policies and practices and written records required by ROOTS and its contracting partners. Works in and supports shelter operations as necessary
  • Other duties as assigned by the Executive Director.


  • Experience working with young adults or homeless and under-served groups, including demonstrated ability to positively engage with people in need.
  • Must have highly developed communication skills: ability to communicate the written and spoken word clearly and effectively; ability to communicate to a wide variety of people with ease.
  • Good organizational skills: well disciplined, able to meet deadlines, self-starter, able to work under pressure of many priorities and deadlines.
  • Volunteer operations experience
  • Anti-oppression dedication and capacity to support organizational growth and culture shifts
  • Good interpersonal skills; demonstrated ability to recruit, screen, and retain quality volunteers.
  • Solid understanding of issues related to poverty and homelessness. Capable advocate for those we serve, capacity to build programs that counteract the oppression of those we serve.
  • Proficiency in Microsoft Office, relational databases, report generation, and basic data analysis
  • Demonstrated recruiting experience
  • Systems thinker- able to recommend programmatic changes toward long-term goals.
  • Bachelor’s degree in human services, social work, psychology, or related field; certification or training in volunteer management, other relevant experience will be considered.

Application deadline: Job closed when filled
Send cover letter and resume to:
ROOTS Executive Director, Kristine Scott
1415 NE 43rd Street     Seattle, WA  98105
or admin@rootsinfo.org

ROOTS is an equal opportunity employer. LGBTQ+, persons of color, and bilingual candidates are encouraged to apply.


REPORTS TO:  Shelter Director


The ROOTS Young Adult Shelter in the U-District is excited to announce the creation of this new position to support young adults experiencing homelessness. The Case Manager will help ROOTS clients (guests) identify areas of difficulty in their lives, maintain positive associations and networks, develop short and long-term solutions and ascertain the support structures needed for future success. This position requires a flexible schedule; although most working hours will be during weekday mornings/daytime, occasional weekend, holiday and evening shifts are required.


The ROOTS Case Manager ensures that homeless and at-risk young adults have the services and support needed to be self-sufficient (housing, employment, educational opportunities, and mental health/chemical dependency support). Job responsibilities involve case management, prevention, and education. Specific responsibilities include:

  • Provide comprehensive case management services for guests, including but not limited to advocacy, assessment, crisis response and intervention, conflict resolution, assistance in problem solving, training on daily living skills and referrals.
  • Assess guest needs, situations, strengths and support networks in order to develop individualized service/treatment plans and goals.
  • Conduct individual and group counseling sessions as needed.
  • Research and refer guests to community resources as well as state and government assistance programs (legal assistance, food stamps, healthcare)
  • Maintain required caseload of guests, achieve stated goals and submit all necessary documents and reports as required by ROOTS and contracting partners and/or funding agencies.
  • In addition to daytime hours, maintain a (limited, part-time) presence in shelter.
  • Participate in staff meetings, trainings and supervisory sessions as required.
  • Develop and provide program updates and recommendations to management to best implement the goals of treatment and maintain a properly functioning case management system.
  • Develop and maintain relationships with service partners, organizational allies and other community services and resources.
  • Follow up with guests periodically to track improvement in life circumstances, including soliciting updates on jobs, mental health, substance abuse, housing and relationships. Maintain an efficient system for evaluating and aggregating such updates.
  • Evaluate services provided to ensure that they are effective.
  • Perform other duties as assigned.


ROOTS Young Adult Shelter builds community and fosters dignity through access to essential services and a safe place to sleep for young adults experiencing homelessness

ROOTS currently operates two direct services programs: the Friday Feast meal program, serving over 7,000 meals per year, and the ROOTS Young Adult Shelter, which is open every night and is the largest emergency shelter in Seattle specifically serving homeless persons ages of 18 to 25. Our mission is to offer critical emergency services in an atmosphere of welcoming hospitality. ROOTS is a harm reduction-oriented service organization. The shelter employs a small paid staff, with a heavy reliance on volunteers.


  • Demonstrate understanding of and dedication to ROOTS vision, values and mission, especially our guest-centered philosophy of care.
  • Adhere to ROOTS Policies and Procedures, able to promote ROOTS organizational values.
  • Perform duties as workload necessitates while demonstrating flexible and efficient time management and ability to prioritize work load under pressure of many priorities and deadlines.
  • Access clinical supports to promote well being and longevity.
  • An understanding of the role oppression plays in the perpetuation of inequity, especially as it relates to young people who are not housed.


  • Attend The Ropes training, Conflict De-escalation training, and ROOTS volunteer orientation.
  • Participation in anti-racism training either prior to or within three months of hire.
  • Complete application and background check.


  • Bachelor’s Degree required. Bachelor’s Degree in Social Work, Psychology or other related field preferred. Master’s Degree in related field a plus.
  • Minimum two years of clinical, individual or group counseling experience with individuals experiencing homelessness, mental health problems and/or substance abuse/addiction (experience with all preferred).
  • Strong computer skills and knowledge of Microsoft Office Suite.
  • Strong written and verbal communication skills, including listening and interpersonal skills, ability to communicate clearly and effectively to a wide variety of people with ease, ability to work as part of a team.
  • Bilingual English/Spanish a plus.
  • Ability and willingness to work a flexible schedule, including weekends, holidays and evenings. Weekly schedule to be determined.

This is a full-time position that is expected to work 40 hours/week. Salary $38,000 – $42,000 annually, DOE. Health and dental benefits, paid time off, and employee assistance program also provided.  The Case Manager is accountable to and is supervised by the Shelter Director.


Please submit application materials to Kathleen Murphy, Shelter Director at Kathleen@rootsinfo.org. Send with the subject line “Case Manager Position Job Application – [Your Last Name]”:

  • A cover letter describing your qualifications, interest in the position and how you will be able to help ROOTS realize its mission, vision and values
  • A current resume
  • Three professional references


Open until filled

Kathleen Murphy, ROOTS Shelter Director
ROOTS Young Adult Shelter
1415 NE 43rd Street, Seattle, WA  98105

ROOTS is an equal opportunity employer. LGBTQ, persons of color and bilingual candidates encouraged to apply.