ROOTS Young Adult Shelter
JOB TITLE: Program Manager
REPORTS TO: Shelter Director
ROOTS Young Adult Shelter builds community and fosters dignity through access to essential services and a safe place to sleep for young adults experiencing homelessness
ROOTS Young Adult Shelter is the largest emergency shelter in Seattle specifically serving homeless persons between the ages of 18 to 25, 365 days a year. Its mission is to offer critical emergency services in an atmosphere of welcoming hospitality. The shelter employs a small paid staff, with a heavy reliance on volunteers.
POSITION SUMMARY: The ROOTS Young Adult Shelter in the U-District is seeking a Program Manager. This position works approximately three shelter shifts per week from 7pm to 11:30pm, with approximately five additional hours per week to schedule meetings with the staff members this position supervises and to perform other program administrative duties. This is a paid part-time position. We prefer candidates experienced with young adult services and with supervisory experience in a dynamic social services setting committed to promoting racial equity and social justice.
- Responsibility: Program Managers are responsible for collaboratively overseeing nightly operations at ROOTS Young Adult Shelter. Program Managers are the point people and direct supervisors for two or three shelter teams weekly (approximately 10 people per team). Program Managers ensure smooth operations in all facets of the program in accordance with agency policies and procedures. Specific responsibilities include:
- On-site supervision during evening hours of operation (typically from 7:00pm until 11:30 pm) for approximately three shelter shifts per week.
- On-call for crisis response after on-duty shift ends until shelter closes the following morning.
- Direct supervision of Evening Supervisors, Overnight Supervisors, and Volunteer Mentors who work on the nights the Program Manager is scheduled,
- As supervisor, conduct regular one-on-one meetings, annual performance evaluations, coaching and professional development of the Evening and Overnight Supervisor team.
- Provide quarterly evaluations for service learners.
- Build good rapport with shelter guests, respond to conflicts and concerns with a racial equity lens.
- Oversee documentation of guest and volunteer data (completion of intakes, daily guest summaries, volunteer sign-in, and other tracking systems used by shelter).
- Develop guest behavior contracts and monitor compliance in consultation with the Shelter Director and other Program Managers.
- Enforce ROOTS shelter rules, policies, and procedures consistently and equitably.
- Review Shelter Report e-mails and provide responses (two or three times per week), and follow up where necessary to address issues.
- Work with ROOTS staff and volunteers in maintaining the shelter facility, assisting with acquisition and inventory of shelter supplies, and logging in-kind donations.
- Be familiar with shelter policies and practices and written records required by ROOTS and its contracting partners. Maintain knowledge about the external environment as it relates to record keeping, and service referrals for youth and young adults experiencing homelessness.
- Participate in regular meetings with the program staff and supervisor.
- Other duties as assigned by the Shelter Director and Executive Director.
- Authority: When providing on-site supervision, the Program Manager has authority to make operational decisions, including directing support staff and volunteers, to ensure successful program performance. The Program Manager is the direct supervisor of the staff members listed above and the volunteers who work under them during their regularly scheduled shelter nights.
- Accountability: The Program Manager is accountable to and is supervised by the Shelter Director.
AGENCY EXPECTATIONS OF EMPLOYEE
- Demonstrate understanding of and dedication to promoting social justice and racial equity.
- Demonstrated ability to manage conflict through a trauma-informed lens.
- Adhere to ROOTS Policies and Procedures, able to promote ROOTS organizational values.
- Perform duties as workload necessitates while demonstrating flexible and efficient time management and ability to prioritize work load.
- Maintain a positive and respectful attitude and strive to create a compassionate but disciplined environment in the shelter.
- Communicate proactively with fellow Program Managers, the Shelter Director, Director of Operations, Executive Director, shelter staff and volunteers, and organizational partners.
- Attend The Ropes training, Conflict De-escalation, and ROOTS volunteer orientation.
- Participation in ongoing anti-racism trainings.
- Must demonstrate ability to work effectively in a volunteer-driven, anti-racist, harm-reduction, equity-oriented service organization.
- Must have highly developed communication skills, including demonstrated ability to communicate with a wide variety of people and effectively manage conflict.
- Exceptional organizational skills: well-disciplined, reliable, self-starter, able to work under pressure of shifting priorities and deadlines.
- Good interpersonal skills; demonstrated ability to communicate with and appreciate staff and volunteers.
- Solid understanding of issues related to systemic racism, poverty, and homelessness.
- Minimum of two years experience in service provision to youth or young adults, preference given to candidates with demonstrated skill among those impacted by homelessness and oppression, and to candidates with supervisory experience.
This is a part-time hourly position that is expected to work 17-23 hours/week. Hourly rate is $17.50.
Open until filled
Send cover letter and resume to:
Kathleen Murphy, ROOTS Shelter Director
ROOTS Young Adult Shelter
1415 NE 43rd Street, Seattle, WA 98105
or e-mail to: firstname.lastname@example.org
ROOTS is an equal opportunity employer. People of color, LGBTQIA+, and bilingual candidates are strongly encouraged to apply.